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- Tasks: Patrol and ensure safety for customers in a dynamic environment.
- Company: Join an employee-owned company focused on customer service and safety.
- Benefits: Earn £12.60 per hour with up to 28 days paid holiday.
- Why this job: Engage with people daily while making a real difference in their travel experience.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Great opportunity for career growth in a supportive team.
The predicted salary is between 26300 - 27600 £ per year.
PAY RATE: £12.60 per hour
HOURS: 42hrs per week 4 on 4 off rotation
THE ROLE: To proactively patrol our client’s infrastructure, providing excellent customer services, ensuring a safe and secure environment for our client’s customers and staff. If you are someone who likes to interact with people and thrives in a busy environment where no two days are the same, then this role is for you.
RESPONSIBILITIES:
- You will be customer-facing providing a high-profile level of reassurance, offering support and assistance to customers creating a safe and secure environment.
- Provide a clearly visible customer service and safety presence for passengers on board trains and at stations.
- Update electronic daily logs and activity sheets.
- Assist our client’s staff in times of disruption ensuring customer needs are addressed.
- Carry out reactive security checks, following the HOT and WHAT protocols.
- Deliver meaningful crime prevention measures in an interactive and friendly manner in conjunction with British Transport Police.
- Maintain vigilance in order to anticipate and intervene in the event of acts of anti-social behaviour in accordance with company policy.
- Take appropriate action in dealing with and helping to prevent physical and verbal assaults on staff and customers and provide written reports as required.
- Assist in reducing crime, anti-social behaviour, and public order offences.
- Be fully aware of the local Emergency Plans for all stations and on board trains.
- Actively engage with staff and customers, providing exceptional customer service.
- Always operate within the law, and professionally deal with any individual who refuses to act in accordance with the Railway By-laws and Conditions of Carriage.
- Ensure you act in a proactive manner in the performance of your duties and maintain your personal safety and that of your colleagues by making appropriate interventions, including calling upon the assistance of a competent person or emergency services where necessary.
- Support and assist Security Officers that are located at a station.
- Conduct Safeguarding patrols on stations.
- Conduct Safeguarding patrols onboard trains.
- Ensuring understanding and demonstrable implementation of the company values: Always do right, Always seek better, Always put people first, Be proactive, We Listen.
SKILLS:
- Active, enthusiastic, and approachable as the role involves engaging with the general public, answering their questions, and providing an excellent level of service to all customers.
- A desire to help people, deliver pro-active level of customer service and be always professional as an ambassador for the railway.
- Good conflict management skills and the ability to diffuse situations appropriately.
- You must have an excellent level of communication with a good command of the English language.
- Good written English is essential.
- You can demonstrate good verbal and written communication skills.
- You take a pro-active approach and attitude to all tasks, responding promptly and in compliance with all required health.
JOB REQUIREMENTS:
You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).
BENEFITS:
We are employee-owned, making you a beneficiary of our future success. Up to 28 days paid holiday (accrued).
Safer Travel Officer Amulet employer: Amulet
Contact Detail:
Amulet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safer Travel Officer Amulet
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with the public, think of scenarios where you might need to handle difficult situations. Role-play with a friend or family member to build your confidence and communication skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable for your interview. A smart appearance can set the tone for a positive interaction and show that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds and demonstrates your enthusiasm for the position.
We think you need these skills to ace Safer Travel Officer Amulet
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to tailor your application to the Safer Travel Officer role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you fit into our team!
Be Clear and Concise: Keep your writing clear and to the point. Use proper grammar and spelling, as good written English is essential for this role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Amulet
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Safer Travel Officer. Familiarise yourself with the key tasks like patrolling, customer service, and conflict management. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about engaging with the public, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you helped someone or diffused a tense situation, as this will highlight your suitability for the job.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to safety and customer interaction. Practice responding to scenarios where you might need to handle anti-social behaviour or assist customers during disruptions. This will show that you're proactive and ready to think on your feet.
✨Demonstrate Your Communication Skills
Since good communication is crucial for this role, be prepared to showcase your verbal and written skills. You might be asked to explain how you would document incidents or communicate with colleagues and customers. Practising clear and concise responses will help you shine in this area.