Relief Rail Ambassador Amulet

PAY RATE: £13.45 – £14.60 per hour

TYPE: Relief

THE ROLE: We are looking for a dedicated Rail Ambassador to join our team. You will supervise all staff day-to-day rail operations, leading on security incidents and issues, liaising with the customers and stakeholders ensuring smooth running of the contract in accordance with the Assignment Instructions, overseeing rostering and personnel issues. Representing the company across multiple sites.

RESPONSIBILITIES:

• Ensure Assignment Instructions, Risk Assessments, Health & Safety policies and other control measures are adhered to.
• Ensure the highest levels of customer service are always maintained by the team.
• Supervise and take the lead on all site security issues, including incidents, accidents, emergencies, and evacuations, supporting and advising members of the security team and client representatives.
• Ensure the team actively and effectively patrol, answer alarms and investigate disturbances, take appropriate action and submit appropriate reports.
• Liaise with the customer, building effective working relationships with management, staff, contractors, site tenants and their representatives, to ensure smooth running of the contract.
• Troubleshoot and resolve site issues – blowouts, conflict situations, etc. – in an efficient and consistent way in accordance with company policy, escalating to Amulet Line Manager as appropriate.
• Carry out welfare visits with every member of staff across the contract monthly.
• Manage and mobilise deployments across the client network as per the operational requirements submitted by both the client and Amulet Line Manager as appropriate.
• Manage personnel and performance issues including rostering, site induction and training, holidays, absence, pay queries, investigations etc.
• Delivering Toolbox talks KPI Reporting.

SKILLS:

• You are capable of problem-solving, dealing with a variety of situations and are very customer service-focused.
• You have evidence of strong organizational and time management skills.
• You can demonstrate good verbal and written communication skills.
• You are vigilant and take a “can do” approach and attitude to all tasks.
• You are computer literate, with the ability to effectively use Microsoft Office applications.

LICENCE REQUIREMENTS:

• Possession of a SIA Door Supervisor licence is essential.
• Full UK Driving Licence is required with access to own vehicle.

INTERVIEW REQUIREMENTS:

Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success.
• Paid holiday (accrued & pro-rata).
• Enrolment in NEST pension scheme.
• Training and development opportunities.
• Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
• Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
• Full company uniform.

OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.