At a Glance
- Tasks: Ensure public transport safety and improve passenger experiences across the network.
- Company: Join an employee-owned organisation committed to community safety and support.
- Benefits: Earn £14.61 per hour, enjoy 28 days paid holiday, and receive a full uniform.
- Other info: Flexible working hours with opportunities for personal development and training.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in public interaction and conflict resolution is a plus.
The predicted salary is between 30000 - 40000 € per year.
PAY RATE: £14.61 per hour
HOURS: 37hrs per week
THE ROLE: To ensure that the public transport network provides a safe and welcoming environment at all times, working as a team to improve safety and security on services and at stops, stations and interchanges. The post holder will provide a highly visible presence across the public transport network with a focus on reducing anti-social behaviour, improving the travel experience of customers, and reducing the perception of crime. To work with local Community Safety Partnerships, Policing and ASB teams and their partners. Assist the Transport Safety Manager and wider Public Transport Team in developing and delivering a Safer Travel Plan.
RESPONSIBILITIES:
- Responsible to the Transport Safety Manager providing a visible presence on the public transport network.
- To interact and engage with public transport passengers to improve their travelling experience and reduce their perception of crime.
- To work collaboratively alongside partners and interested stakeholders to contribute towards the effective delivery of a Safer Travel Plan and the development of partnership working.
- To engage with schools, students and staff to reduce incidents of damage and anti-social behaviour on dedicated school services.
- To assist in providing appropriate support to vulnerable individuals using the public transport network, signposting these individuals to support services where necessary.
- To be a professional witness to incidents providing evidence to support any civil intervention or criminal prosecutions.
- To interact appropriately and, where necessary, proportionally use allocated powers to reduce anti-social behaviour on the public transport network.
- To be flexible, able and willing to travel across the county, sometimes at short notice, to ensure that issues and priorities are attended to in a timely manner.
- Liaise with internal and external partners and agencies; preparing and presenting reports and updates as necessary.
- Participate in team meetings when required.
- To assist in self-development by attending appropriate training courses and undertaking e-learning modules.
- To provide First Aid when required.
SKILLS:
- Previous experience of working closely with the public, police and/or transport operators.
- Previous experience of conflict resolution and the ability to keep calm in challenging or volatile situations.
- Ability to communicate, in both clear written material and verbally, at all levels with the public, stakeholders and partner agencies.
- Ability to persuade and influence individuals to gain their co-operation and compliance, including using tact and professionalism to diffuse confrontational situations.
- Understanding of the Anti-Social Behaviour, Crime and Policing Act 2014 and the tools available to address anti-social behaviour.
- Ability to work as part of a team, flexibly and with limited supervision.
- Ability to exercise judgment, sensitivity and discretion to deal with difficult issues and individuals with complex needs.
- Strong IT skills including Microsoft Word, Excel, MS Teams.
JOB REQUIREMENTS: You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).
BENEFITS: We are employee-owned, making you a beneficiary of our future success. 28 days paid holiday (accrued a great aid to budgeting). Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme. Full company uniform.
Public Transport Safety Officer Amulet employer: Amulet
As a Public Transport Safety Officer with Amulet, you will join an employee-owned organisation that prioritises safety and community engagement within the public transport network. Our supportive work culture fosters collaboration and professional growth, offering 28 days of paid holiday and recognition for outstanding service through our OTS scheme. With a focus on creating a welcoming environment, you will have the opportunity to make a meaningful impact while enjoying the benefits of being part of a team dedicated to improving the travel experience for all.
StudySmarter Expert Advice🤫
We think this is how you could land Public Transport Safety Officer Amulet
✨Tip Number 1
Get to know the public transport scene! Familiarise yourself with the routes, stops, and key players in the area. This will help you engage confidently with passengers and partners, showing that you're genuinely interested in improving their travel experience.
✨Tip Number 2
Practice your communication skills! Whether it's chatting with passengers or liaising with local authorities, being able to convey your message clearly is crucial. Try role-playing scenarios with friends to build your confidence in handling tricky situations.
✨Tip Number 3
Network like a pro! Attend community events or safety meetings to meet potential colleagues and partners. Building relationships now can open doors later, so don’t be shy about introducing yourself and sharing your passion for public safety.
✨Tip Number 4
Apply through our website! We want to see your application, but even more, we want to meet you in person. Show us your enthusiasm and commitment to making public transport safer, and let’s work together to create a welcoming environment for everyone.
We think you need these skills to ace Public Transport Safety Officer Amulet
Some tips for your application 🫡
Show Your Passion for Safety:When writing your application, let us know why you're passionate about public transport safety. Share any relevant experiences that highlight your commitment to creating a safe and welcoming environment for everyone.
Be Clear and Concise:We love a well-structured application! Make sure your written communication is clear and to the point. Use bullet points where necessary to make it easy for us to see your skills and experiences at a glance.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your responses to the specific role of Public Transport Safety Officer. Highlight your experience with conflict resolution and working with the public, as these are key to the job.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Amulet
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Public Transport Safety Officer. Familiarise yourself with the key aspects of the role, such as improving safety and security, engaging with passengers, and working with local partners. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
Since this role involves interacting with the public and managing potentially challenging situations, be prepared to share examples of your previous experience in conflict resolution and customer service. Highlight how you've successfully diffused tense situations or improved someone's travel experience in the past.
✨Understand the Legal Framework
Brush up on the Anti-Social Behaviour, Crime and Policing Act 2014 and any relevant tools available to address anti-social behaviour. Being able to discuss this knowledge during your interview will show that you're serious about maintaining a safe environment and that you understand the legal context of the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to safety and security on public transport. Think through various scenarios beforehand, such as dealing with anti-social behaviour or supporting vulnerable individuals. Practising your responses will help you feel more confident and articulate during the interview.
