At a Glance
- Tasks: Supervise day-to-day rail operations and manage security incidents at the LCOR.
- Company: Join a dynamic, employee-owned company focused on operational excellence.
- Benefits: Competitive pay, up to 28 days holiday, and a share in our success.
- Other info: Great opportunity for career growth and development in a supportive team.
- Why this job: Lead a team in a fast-paced environment and make a real difference.
- Qualifications: Strong problem-solving skills and SIA Door Supervisor licence required.
The predicted salary is between 30 - 30 € per hour.
PAY RATE: £15.09 per hour
HOURS: Days/Nights 0500-1500
THE ROLE: To supervise the LCOR at Upminster on the day-to-day rail operations, leading on security incidents and issues, Gateline, Glimpse, Lateness, liaising with the Operation Managers in their fields, ensuring smooth running of the contract in accordance with the Assignment Instructions, rostering and personnel issues.
RESPONSIBILITIES:
- Supervise all services at the LCOR.
- Ensure day-to-day operations are running at the LCOR with client Team.
- Ensure that the data sharing agreements are in place and the ability to share through our proxy, which includes personnel, emergency software and our incidents reporting systems through Modus.
- Supervise staff book Ons, real time Emergency software which include Incidents, accidents, emergencies and evacuations with real time support.
- Actively and effectively monitor tagging patrols using the necessary software.
- Manage and maintain the contract control room, including Live tagging of stations, Blueprint, Modus incident reporting, real time book on/off.
- Understanding logo soft and producing reports when required.
- Liaise with the client, building effective working relationships with management, staff, contractors, site tenants and their representatives, to ensure smooth running of the contract.
- Troubleshoot and resolve site issues – blowouts, conflict situations, etc. – in an efficient and consistent way in accordance with company policy, escalating to Amulet Line Manager as appropriate.
SKILLS:
- You are capable of problem-solving, dealing with a variety of situations and are very customer service-focused.
- You have evidence of strong organizational and time management skills.
- You can demonstrate good verbal and written communication skills.
- You are vigilant and take a “can do” approach and attitude to all tasks.
- You are computer literate, with the ability to effectively use Microsoft Office applications.
- You must know how to use Excel.
LICENCE REQUIREMENTS:
- Possession of a SIA Door Supervisor licence is essential.
- Possession of a SIA CCTV licence is desirable.
JOB REQUIREMENTS:
You must be able to provide check-able 5-year employment history for vetting purposes (this can include full-time education or periods in receipt of benefits).
BENEFITS:
We are employee-owned, making you a beneficiary of our future success. Up to 28 days paid holiday (accrued & pro-rata) including.
Live Customer Operation Room Supervisor Amulet in London employer: Amulet
At Amulet, we pride ourselves on being an employee-owned company that values your contributions and rewards your hard work with a competitive pay rate and up to 28 days of paid holiday. Our supportive work culture fosters collaboration and growth, providing you with opportunities to develop your skills in a dynamic environment while ensuring the smooth operation of our Live Customer Operation Room in Upminster. Join us to be part of a team that prioritises security, customer service, and effective communication, all while enjoying the benefits of working in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Live Customer Operation Room Supervisor Amulet in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your skills match the responsibilities of supervising operations and managing incidents at the LCOR.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've effectively handled conflicts or emergencies, as this is key for the Live Customer Operation Room Supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining our team at Amulet.
We think you need these skills to ace Live Customer Operation Room Supervisor Amulet in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Live Customer Operation Room Supervisor role. Highlight your relevant experience in supervising operations, managing teams, and any specific skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your problem-solving skills and customer service focus, and don’t forget to mention your experience with Microsoft Office and any relevant licences.
Showcase Your Communication Skills:Since good verbal and written communication skills are key for this position, make sure your application reflects this. Keep your language clear and professional, and double-check for any typos or errors before submitting.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Amulet
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Live Customer Operation Room Supervisor. Familiarise yourself with the day-to-day operations, security incident management, and the software mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved conflicts or handled emergencies. The interviewers will want to see how you approach challenges, so having specific scenarios ready will demonstrate your capability and 'can do' attitude.
✨Communicate Effectively
Since good verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask the interviewers about the team dynamics or operational challenges, showing that you’re proactive and engaged.
✨Be Tech-Savvy
Brush up on your Microsoft Office skills, especially Excel, as it’s mentioned in the job requirements. If you have experience with incident reporting systems or similar software, be ready to discuss that too. Showing your comfort with technology will give you an edge in the interview.
