At a Glance
- Tasks: Supervise day-to-day rail operations and manage security incidents at the LCOR.
- Company: Employee-owned company focused on equality, diversity, and inclusion.
- Benefits: Competitive pay, up to 28 days holiday, pension scheme, and training opportunities.
- Other info: Enjoy flexible pay options and recognition for outstanding service.
- Why this job: Join a dynamic team and make a real impact in rail operations.
- Qualifications: Strong problem-solving skills and SIA Door Supervisor licence required.
The predicted salary is between 30000 - 31000 € per year.
PAY RATE: £15.09 per hour
HOURS: Days/Nights 0500-1500 / 1500-0030
THE ROLE: To supervise the LCOR at Upminster on the day-to-day rail operations, leading on security incidents and issues, Gateline, Glimpse, Lateness, liaising with the Operation Managers in their fields, ensuring smooth running of the contract in accordance with the Assignment Instructions, rostering and personnel issues.
RESPONSIBILITIES:
- Supervise all services at the LCOR.
- Ensure day-to-day operations are running at the LCOR with client Team.
- Ensure that the data sharing agreements are in place and the ability to share through our proxy, which includes personnel, emergency software and our incidents reporting systems through Modus.
- Supervise staff book Ons, real time Emergency software which include Incidents, accidents, emergencies and evacuations with real time support.
- Actively and effectively monitor tagging patrols using the necessary software.
- Manage and maintain the contract control room, including Live tagging of stations, Blueprint, Modus incident reporting, real time book on/off.
- Understanding logo soft and producing reports when required.
- Liaise with the client, building effective working relationships with management, staff, contractors, site tenants and their representatives, to ensure smooth running of the contract.
- Troubleshoot and resolve site issues – blowouts, conflict situations, etc. – in an efficient and consistent way in accordance with company policy, escalating to Amulet Line Manager as appropriate.
SKILLS:
- You are capable of problem-solving, dealing with a variety of situations and are very customer service-focused.
- You have evidence of strong organizational and time management skills.
- You can demonstrate good verbal and written communication skills.
- You are vigilant and take a “can do” approach and attitude to all tasks.
- You are computer literate, with the ability to effectively use Microsoft Office applications.
- You must know how to use Excel.
LICENCE REQUIREMENTS:
- Possession of a SIA Door Supervisor licence is essential.
- Possession of a SIA CCTV licence is desirable.
JOB REQUIREMENTS:
You must be able to provide check-able 5-year employment history for vetting purposes (this can include full-time education or periods in receipt of benefits).
BENEFITS:
- We are employee-owned, making you a beneficiary of our future success.
- Up to 28 days paid holiday (accrued & pro-rata) including bank holidays.
- Enrolment in NEST pension scheme.
- Training and development opportunities.
- Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
- Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
- Full company uniform.
OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION: We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.
Live Customer Operation Room Supervisor Amulet employer: Amulet
Amulet is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With competitive pay, up to 28 days of paid holiday, and unique benefits like the Wagestream app for early pay access, we empower our staff to thrive both personally and professionally. Join us in Upminster, where your contributions are valued, and you can grow within a dynamic team dedicated to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Live Customer Operation Room Supervisor Amulet
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the role.
We think you need these skills to ace Live Customer Operation Room Supervisor Amulet
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how you fit into the role of Live Customer Operation Room Supervisor, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since good verbal and written communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We love a well-organised application that’s easy to read!
Highlight Problem-Solving Abilities:This role involves troubleshooting and resolving issues, so be sure to include examples of how you've successfully handled challenges in the past. We’re looking for that ‘can do’ attitude, so let it shine through in your application!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Amulet
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Live Customer Operation Room Supervisor. Familiarise yourself with the day-to-day operations at the LCOR, including security incidents and liaising with Operation Managers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Given the nature of the job, be prepared to discuss specific examples of how you've handled challenging situations in the past. Think about times when you've resolved conflicts or managed emergencies effectively. This will demonstrate your ability to think on your feet and maintain a calm approach under pressure.
✨Brush Up on Your Tech Skills
Since the role requires proficiency in various software, especially Microsoft Office and incident reporting systems like Modus, make sure you're comfortable using these tools. If you have experience with Excel, be ready to discuss how you've used it in previous roles, as this could set you apart from other candidates.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Show your customer service focus and your 'can do' attitude. Ask insightful questions about the team and the company culture, which will not only demonstrate your interest but also help you assess if it's the right fit for you.
