ARC CCTV Operator Amulet in Leeds

PAY RATE: £13.00 per hour

HOURS: Monday to Sunday, 3 day shift, 3 night shift, 3 rest day basis. Day shift 06:45am to 18.45pm Night shift 18.45pm to 06.45am

THE ROLE: Working within our client’s Alarm Receiving Centre facility, based at Gelderd Road, Leeds. The ARC CCTV operator role would ideally suit someone with security control room or call centre experience and able to complete security reception/concierge duties.

RESPONSIBILITIES:

• To provide overall operations and monitoring of CCTV, alarms, Lone-worker and OOH systems.
• To use the CCTV equipment proactively and to its optimum level to detect and deter crime, anti-social behaviour, and threat to life situations.
• To work with external agencies in relation to service operational matters, predominantly the police.
• To perform all required system checks, duties allocated and to deal with and document all enquiries and elevate as required.
• Complete logs, reports, and records both accurately and promptly.
• To provide a call handling service for our client, which will include, but not limited to, access control & facilities help desk fault reporting.
• To respond to calls and assist in the resolution of issues, access requests, fault and incident reporting and or timely passing on of information to relevant parties, to ensure all matters are escalated accordingly.
• To maintain flexibility and a willingness to work additional hours, if required.
• To provide a physical security presence within the site compound and offices.
• To provide reception and concierge duties, within the site offices.
• Monitor fire, security alarms, and camera activated alarms, alongside any other alarms and carry out the required, documented action to resolve the issue.
• To regulate access control to the site compound and building, by use of the intercom and CCTV system.
• Restricting access to client staff, permitted contractors and expected visitors.
• To log all visitors, on the database provided, issuing visitor passes and swipe cards, as requested.

SKILLS:

• You must be capable of dealing with a variety of situations in a calm and professional manner.
• You will have strong customer service focused attention to detail and the initiative to both identify and implement best practice.
• You can communicate clearly and effectively, attaining a good standard of verbal and written English.
• You have good organisational and record-keeping skills.
• You are IT literate and able to use Microsoft Office applications.
• You are always well-presented.

LICENCE REQUIREMENTS: SIA and CCTV licence is Essential

INTERVIEW REQUIREMENTS: Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS: You must be able to provide check-able 5-year employment history for vetting purposes (this can include full-time education or periods in receipt of benefits).

BENEFITS: We are employee-owned, making you a beneficiary of our future success. Up to 28 days paid holiday (accrued & pro-rata) including bank holidays. Enrolment in NEST pension scheme. Training and development opportunities. Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting. Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards. Full company uniform.

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION: We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.