Safer Travel Officer Amulet in Crewe

PAY RATE: £12.60 per hour

HOURS: 42 hrs per week

THE ROLE: To proactively patrol our client’s infrastructure, providing excellent customer services, ensuring a safe and secure environment for our client’s customers and staff. If you are someone who likes to interact with people and thrives in a busy environment where no two days are the same, then this role is for you.

RESPONSIBILITIES:

• You will be customer-facing providing a high-profile level of reassurance, offering support and assistance to customers creating a safe and secure environment.
• Provide a clearly visible customer service and safety presence for passengers on board trains and at stations.
• Update electronic daily logs and activity sheets.
• Assist our client’s staff in times of disruption ensuring customer needs are addressed.
• Carry out reactive security checks, following the HOT and WHAT protocols.
• Deliver meaningful crime prevention measures in an interactive and friendly manner in conjunction with British Transport Police.
• Maintain vigilance in order to anticipate and intervene in the event of acts of anti-social behaviour in accordance with company policy.
• Take appropriate action in dealing with and helping to prevent physical and verbal assaults on staff and customers and provide written reports as required.
• Assist in reducing crime, anti-social behaviour, and public order offences.
• Be fully aware of the local Emergency Plans for all stations and on board trains.
• Actively engage with staff and customers, providing exceptional customer service.
• Always operate within the law, and professionally deal with any individual who refuses to act in accordance with the Railway By-laws and Conditions of Carriage.
• Ensure you act in a proactive manner in the performance of your duties and maintain your personal safety and that of your colleagues by making appropriate interventions, including calling upon the assistance of a competent person or emergency services where necessary.
• Support and assist Security Officers that are located at a station.
• Conduct Safeguarding patrols on stations.
• Conduct Safeguarding patrols onboard trains.
• Ensuring understanding and demonstrable implementation of the company values: Always do right, Always seek better, Always put people first, Be proactive, We Listen.

SKILLS:

• Active, enthusiastic, and approachable as the role involves engaging with the general public, answering their questions, and providing an excellent level of service to all customers.
• A desire to help people, deliver pro-active level of customer service and be always professional as an ambassador for the railway.
• Good conflict management skills and the ability to diffuse situations appropriately.
• You must have an excellent level of communication with a good command of the English language.
• Good written English is essential.
• You can demonstrate good verbal and written communication skills.
• You take a pro-active approach and attitude to all tasks, responding promptly and in compliance with all required health & safety regulations.
• You can work as part of a team, whilst demonstrating initiative and ability to work independently when required.

LICENCE REQUIREMENTS: You will need to hold a valid SIA Door Supervisor License.

INTERVIEW REQUIREMENTS: Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS: You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS: We are employee-owned, making you a beneficiary of our future success. Up to 28 days paid holiday (accrued & pro-rata) including.