At a Glance
- Tasks: Provide exceptional service and support to guests in a friendly manner.
- Company: Employee-owned company focused on inclusivity and diversity.
- Benefits: Competitive pay, paid holidays, pension scheme, and training opportunities.
- Other info: Flexible hours with opportunities for recognition and career growth.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: Strong people skills and basic knowledge of Microsoft Office required.
The predicted salary is between 13.45 - 13.45 £ per hour.
PAY RATE: £13.45 per hour
HOURS: Zero Hours Contract
THE ROLE: We are looking for a Relief Guest Services Advisor with excellent people skills to provide exceptional service to our guests whilst exhibiting a friendly and professional approach.
RESPONSIBILITIES:
- Act as a first point of contact for customer information
- Resolving any issues or complaints in a friendly and professional manner
- Working alongside a team handling complaints or concerns
- Responding to customer inquiries or requests
- Creating a positive and welcoming atmosphere
- Basic knowledge in Word & Excel required as you will be undertaking various administrative duties
SKILLS:
- Passionate about delivering excellent customer service
- Confident using radios to communicate effectively with the team
- Excellent verbal and written communication skills
- Computer literate, with the ability to effectively use Microsoft Office applications
- You are capable of dealing with a variety of situations and are very customer service-focused
- You have evidence of strong organizational and time management skills
INTERVIEW REQUIREMENTS: Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.
JOB REQUIREMENTS: You must be able to provide a check-able 5-year employment history for vetting purposes (this can include full-time education or periods in receipt of benefits). Possession of a First Aid at Work Certificate is desirable.
BENEFITS:
- We are employee-owned, making you a beneficiary of our future success
- Paid holiday (accrued & pro-rata)
- Enrolment in NEST pension scheme
- Training and development opportunities
- Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting
- Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme
- Full company uniform
OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION: We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.
Relief Guest Services Advisor Amulet in Bromley employer: Amulet
Amulet is an excellent employer that prioritises the well-being and professional development of its employees. Located in Bromley, we offer a supportive work culture with 28 days of annual leave, comprehensive training opportunities, and a NEST pension enrolment, ensuring our team members feel valued and empowered in their roles. Join us to be part of a dedicated team that makes a meaningful impact in the community through exceptional security services.
