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- Tasks: Monitor CCTV systems and ensure safety for customers and staff.
- Company: Join a dynamic, employee-owned security firm with a focus on inclusivity.
- Benefits: Earn £14.11 per hour, enjoy up to 28 days holiday, and access early pay options.
- Why this job: Make a real difference in safety while developing your skills in a supportive environment.
- Qualifications: Customer service experience and valid CCTV/Door Supervisor Licence required.
- Other info: Opportunities for training, development, and recognition through awards.
The predicted salary is between 13 - 16 £ per hour.
PAY RATE: £14.11 per hour
HOURS: 42 hrs per week, 4 on 4 off, 12hrs shifts
THE ROLE: As a CCTV Controller, you will be responsible for ensuring the safety and security of customers, buildings and personnel. You will protect the security and safety of the identified building and personnel on site, including customers, staff and occupiers. The CCTV operator will ensure that the assigned tasks are completed in a professional and timely manner and meet relevant legislation and compliance. You should always be vigilant and professional when dealing with contractors, customers and being front of house.
RESPONSIBILITIES:
- Managing the CCTV and emergency systems on site
- Assisting the ground team with camera support and reviewing of footage
- Dealing with incidents, customer service, contractors, staff and customer security checks
- Carrying out duties in accordance with the assignment instructions
- Being aware of the obligations under the Health and Safety regulations concerning your own safety, that of your colleagues and tenants, and deterring unauthorised personnel from gaining access to the Centre
- Operation of centre CCTV system – proactive patrolling on camera
- Operation of the centre life safety systems, radio system, Access Control system, Permit follow up, Key and asset tracking/management
- Responding to incidents and assigning staff across all centre departments
- Responding to customer and client enquiries via phone, email
- Assisting with any reasonable request made by the client/management
- Access control system/Permit System/Building management system
- Updating Blueprint DOB for all incidents and daily completed tasks
SKILLS:
- You must be capable of dealing with a variety of situations and be very customer service focused
- You must be able to communicate clearly and effectively, attaining a good standard of verbal and written English
- You must have good organisational and record-keeping skills, and always be well-presented
- You must be physically fit as this is a demanding role
- Previous experience in a customer service focused/security role is vital
LICENCE REQUIREMENTS:
- You must have a valid CCTV and Door Supervisor Licence
- Possession of a First Aid at work certificate is desirable
INTERVIEW REQUIREMENTS:
Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.
JOB REQUIREMENTS:
You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).
BENEFITS:
- We are employee-owned, making you a beneficiary of our future success
- Up to 28 days paid holiday (accrued & pro-rata) including bank holidays
- Enrolment in NEST pension scheme
- Training and development opportunities
- Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting
- Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards
- Full company uniform
OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION: We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.
CCTV Controller (Nights) Amulet in Birmingham employer: Amulet
Contact Detail:
Amulet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Controller (Nights) Amulet in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Amulet. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience in customer service and security aligns with the CCTV Controller role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Since this role involves being front of house, make sure you look professional and well-presented for your interview. First impressions matter, and looking the part can give you an edge over other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace CCTV Controller (Nights) Amulet in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and security roles. We want to see how your skills match the CCTV Controller position, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your passion for safety and security, and how you can contribute to our team at Amulet.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves dealing with various stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed by us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Amulet
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a CCTV Controller. Familiarise yourself with the key tasks like managing CCTV systems, responding to incidents, and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you've successfully handled customer interactions. Think about how you can convey your ability to remain calm under pressure and effectively communicate with various stakeholders.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with an incident or managing a difficult customer. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to follow procedures while maintaining professionalism.
✨Bring the Right Documents
Make sure you have all the necessary eligibility documents ready for the interview, including your passport or birth certificate, utility bill, and proof of National Insurance. Being organised and prepared will reflect well on your attention to detail and commitment to the role.