CCTV Controller

JOB TITLE: CCTV Controller

LOCATION: Birmingham B4

PAY RATE: £14.11 per hour

HOURS: 42hrs per week 4 on 4 off days

THE ROLE:

As a CCTV Controller, you will be responsible for ensuring the safety and security of customer, buildings and personnel. You will be responsible for protecting the security and safety of the identified building and personnel on site, including customers, staff and occupiers. The CCTV operator will ensure that the assigned tasks are completed in a professional and timely manner and meet relevant legislation and compliance. You should always be vigilant and professional when dealing with contractors, customers and being front of house.

Responsibilities:

• Managing the CCTV and emergency systems on site
• Assisting the ground team with camera support and reviewing of footage
• Dealing with incidents, customer service, contractors, staff and customer security checks
• Carry out duties in accordance with the assignment instructions.
• To be aware of the obligations under the Health and Safety regulations concerning their own safety, that of their colleagues and tenants and deter unauthorised personnel from gaining access to the Centre.
• Operation of centre CCTV system – proactive patrolling on camera,
• Operation of the centre life safety systems, radio system, Access Control system,
• Permit follow up, Key and asset tracking/management,
• Responding to incidents and assigning staff across all centre departments
• Responding to customer and client enquiries via phone, email.
• Assisting with any reasonable request made by the client/management, Access control system/Permit System/Building management system.
• Updating Blueprint DOB for all incident\’s and daily completed tasks.

About you:

• You must be capable of dealing with a variety of situations and be very customer service focused.
• You must be able to communicate clearly and effectively, attaining a good standard of verbal and written English.
• You must have good organisational and record-keeping skills, be always well-presented.
• You must be physically fit as this is a demanding role.
• Previous experience in a customer service focused/security role is vital.

Licence Requirements:

• You must have a valid CCTV and Door Supervisor Licence
• possession of a First Aid at work certificate is desirable

Interview Requirements:

Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

Job requirements:

You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

Benefits:

• We are employee-owned, making you a beneficiary of our future success
• Up to 28 days paid holiday (accrued & pro-rata) including