Loss Adjuster in Cardiff

Marley Risk Consultants Ltd are a chartered Loss Adjusters servicing the needs of the Property Latent Defects Insurance market across the UK. We pride ourselves on being the difference in latent defect insurance, providing comprehensive services to ensure the very best results for all stakeholders. Established in 2013, we have offices in Shrewsbury, London and Cheltenham and are going through a period of growth to meet the needs of our expanding client base.

We are seeking an experienced Loss Adjuster to evaluate insurance claims and manage, investigate a portfolio of Latent Defect Claims on both a delegated and retained authority basis. The position would also suit an experienced Building Surveyor skilled in residential buildings claims/defect diagnosis/building pathology. You will be home‑based and are expected to travel to sites throughout the UK.

Job location: Home-based anywhere in the UK. Can work from our offices if desired.

Job type: Full‑time (Mon‑Fri).

Key activities:

• Manage undertakings loss adjusting services on an allocated portfolio of Latent Defect Insurance Claims, ensuring that all tasks are completed efficiently and effectively.
• Attend site visits / on‑site meetings to investigate causation and cover.
• Review reports and gather information as required to fully investigate each claim.
• Liaise with other industry professionals, such as Surveyors, Engineers, Solicitors and Insurers to discuss claims, agree investigation strategies, advising on liability and costs and making appropriate recommendations with regards to policy liability and claims handling strategy.
• Manage your diary to ensure optimum use of time and resources, meeting all agreed deadlines.
• Update Claims Management Portal System to ensure all claim loss adjusting records are accurate and complete, and all data securely stored following appropriate guidelines.
• Periodically attend team meetings at Shrewsbury head office.
• Perform other tasks as reasonably required by Senior Management.
• Participate in any internal or external training as required, including high level CII/CILA qualifications.
• Manage inbound and outbound calls, emails and letters with insurers, policyholders, fellow professionals and industry specialists.
• Liaise with policyholders and experts to ensure accurate and timely settlement of claims.
• Identify and assist in pursuing recoveries and liaise with legal advisors.
• Adopt a proactive approach when managing own claim portfolio.
• Ensure customers are treated fairly in line with policy terms and conditions, abiding by all relevant legal requirements, industry guidelines and company standards.
• On occasion, opportunities may arise to join other Loss Adjusters and/or Claims Handler on site visits across the UK.
• Actively participate in team discussions to highlight issues and promote group learning.

Skills and experience required:

• Experience in managing construction claims, including simple and complex claims.
• Ideally you will have experience of latent defects insurance for new builds, conversions and self‑builds.
• Experience of IT systems including MS Word, Excel, Outlook and Teams.
• Experience of Claims Management Portal Systems.
• Strong verbal and written communication skills.
• Strong understanding of building regulations, construction law, and insurance law and their practical applications in the industry.
• Able to quickly build positive and effective relationships with internal and external stakeholders.
• Well organised with excellent time management skills.
• Excellent attention to detail and high levels of accuracy.
• Confident working independently under instruction.
• ACII/ ACILA / MRICS / MCIOB / MCABE qualified, ideally with or working towards Advanced Diploma or higher, with the potential for further professional study as your career develops.
• Chartered qualifications desirable; however, candidates holding lower level grades with the above bodies will also be considered.
• Bachelor’s degree (preferred), with GCSE English Language grade 5/C or equivalent.
• Qualifications and/or experience in either Building Surveying, Approved Inspector or Building Control roles would be advantageous.
• Valid UK driving licence and willingness to travel as required. This may involve occasional overnight stays, depending on site location.

Benefits:

• Generous company pension.
• Individual performance bonus.
• Car allowance.
• Reimbursement of work‑related expenses.
• Company mobile phone.
• Cycle to work scheme.
• Tech scheme.
• Life insurance (following successful completion of probationary period).
• Private medical insurance (following successful completion of probationary period).
• Flexible working.
• EV charging points (where available).
• Employee assistance programme.
• Free gym membership.

About the company:

At Marley Risk Consultants, we are proud to be a market leader in latent defect insurance claims management. Since our founding in 2013, we’ve built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Our team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind. We believe our people are our greatest asset. That’s why we foster a collaborative, supportive, and forward‑thinking work environment where every team member is empowered to grow, contribute, and make a real impact. Whether you’re an experienced professional or just starting your career, you’ll find opportunities to develop your skills, take on meaningful challenges, and be part of a company that values your voice.