At a Glance
- Tasks: Support customer complaints and operational processes while ensuring exceptional service standards.
- Company: Join Marley Risk Consultants, a collaborative team focused on excellence and innovation.
- Benefits: Enjoy flexible working, enhanced pension, private medical insurance, and gym membership perks.
- Other info: Opportunity for growth in a dynamic, hybrid work setting.
- Why this job: Make a real difference in customer outcomes and thrive in a supportive environment.
- Qualifications: Experience in customer service or administration with strong organisational and communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Marley Risk Consultants
Are you a highly organised customer-focused professional with experience in administration, operations, complaints handling, or customer service? We're looking for a
Technical Support Officer to join our growing Complaints and Operations team.
- Hybrid
- Yearly salary: £26,000
Job Description
- Technical Support Officer
- Cheltenham / Hybrid
- Marley Risk Consultants
Are you a highly organised customer-focused professional with experience in administration, operations, complaints handling, or customer service?
We're looking for a Technical Support Officer to join our growing Complaints and Operations team.
This is a fantastic opportunity to play a key role in supporting customer complaints, operational processes, and continuous improvement initiatives, helping to ensure fair customer outcomes and exceptional service standards.
- What You'll Be Doing
- Supporting the end-to-end management of customer complaints and disputes.
- Logging, monitoring and updating customer cases and complaint records.
- Gathering evidence and preparing correspondence and supporting documentation.
- Assisting vulnerable customers and recording reasonable adjustments.
- Supporting quality assurance reviews, audits and governance activities.
- Identifying recurring themes and contributing to Root Cause Analysis (RCA).
- Assisting with management information, reporting and service improvement projects.
- Working closely with colleagues across Complaints, Business Support Operations and Customer Service teams.
What We're Looking For
- Experience in an administrative, customer service, complaints, operations or business support role.
- Strong organisational skills with excellent attention to detail.
- Confident written and verbal communication skills.
- Experience investigating and resolving customer issues or complaints.
- Strong Microsoft Office skills, including Outlook, Word, Excel and Teams.
- A proactive approach to problem-solving and continuous improvement.
- A passion for delivering positive customer outcomes.
- Experience within a regulated environment such as insurance or financial services would be advantageous but is not essential.
Why join us?
At Marley Risk Consultants, you'll be part of a collaborative team that values excellence, integrity, innovation, inclusion, and teamwork.
We are committed to supporting your development and providing a flexible working environment where you can thrive.
Benefits
- Enhanced company pension
- Income Protection Scheme
- Cycle to Work Scheme
- Tech Scheme
- Life Insurance (following successful completion of probationary period)
- Private Medical Insurance (following successful completion of probationary period)
- Flexible working
- EV charging points
- Employee Assistance Programme
- Gym Membership Benefit-in-Kind
- Gym Membership Discount Scheme
Technical Support Officer employer: AmTrust International
AmTrust is an exceptional employer, offering a dynamic work environment in Nottingham that fosters innovation and collaboration. With a strong focus on employee growth, we provide opportunities for professional development through modernisation initiatives and the use of advanced data tools, ensuring our team members are equipped to thrive in their roles. Our hybrid work model promotes a healthy work-life balance, making AmTrust a rewarding place to build a meaningful career in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AmTrust International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AmTrust International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AmTrust International:Your cover letter is your chance to shine! Tell us why you want to work at AmTrust International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AmTrust International!
How to prepare for a job interview at AmTrust International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
