AmTrust International is seeking a Complaints Manager to lead the complaints function from our Nottingham office. You will oversee the entire complaints framework, ensuring fair outcomes, regulatory compliance, and continuous improvement across the business.
You will manage a team of six direct reports, using investigations and root-cause analysis to identify trends and drive change. Collaboration with stakeholders is essential to maintain high standards of customer experience and FCA Consumer
#J-18808-Ljbffr
Head of Complaints & Customer Experience (Insurance) in Nottingham employer: AmTrust International
AmTrust is an exceptional employer, offering a dynamic work environment in Nottingham that fosters innovation and collaboration. With a strong focus on employee growth, we provide opportunities for professional development through modernisation initiatives and the use of advanced data tools, ensuring our team members are equipped to thrive in their roles. Our hybrid work model promotes a healthy work-life balance, making AmTrust a rewarding place to build a meaningful career in the insurance industry.
