At a Glance
- Tasks: Lead a dynamic team to enhance client relationships and resolve operational challenges.
- Company: AmTrust International, a leading insurance business with a global presence.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a diverse team and enjoy opportunities for growth in a collaborative setting.
- Why this job: Shape the future of client services and make a real impact in the insurance industry.
- Qualifications: Experience in client-facing roles and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We're AmTrust International - a London-headquartered insurance business with offices across the UK and more than 1,900 colleagues in 13 countries. As part of a global group, we partner creatively with leading financial institutions, retailers, and manufacturers to deliver bespoke insurance solutions across international markets.
We're now hiring a Head of Client Services to lead a newly formed team based in either our Nottingham or Dublin office. This is a pivotal role within our brand-new Client Services function. You'll take the lead in shaping how we collaborate with our partners - building strong relationships, understanding operational challenges, and working across internal teams to ensure effective, timely resolutions. Your team will act as a central point of coordination between clients, underwriters, and key internal stakeholders.
To succeed, you'll bring:
- Experience in a similar client-facing or operational role, ideally within financial services
- Proven experience of developing and managing third-party relationships
- A structured, project-management-focused approach to resolving operational issues
- Confidence in influencing, negotiating, and collaborating at all levels
- Strong leadership capability, with the resilience to lead and coach your team to deliver positive outcomes
- A vision of how effective relationship management can deliver real commercial benefit
- Knowledge of delegated authority insurance processes (beneficial, not essential)
Interested? Click here to view the full Job Description. To apply, simply submit your CV and our team will be in touch.
Head of Client Success in Nottingham employer: AmTrust International
AmTrust International is an exceptional employer that values collaboration and innovation, offering a dynamic work culture in our Nottingham or Dublin offices. We prioritise employee growth through tailored development opportunities and foster strong relationships within our diverse team, ensuring that every colleague can contribute to meaningful insurance solutions. Join us to be part of a supportive environment where your leadership skills will thrive and make a real impact on our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Success in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at AmTrust International. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their approach to client success and think about how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to share examples of how you've successfully managed teams and resolved operational challenges. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar. Remember, we’re rooting for you!
We think you need these skills to ace Head of Client Success in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Client Success role. Highlight your experience in client-facing roles and any project management skills you have. We want to see how your background aligns with our needs!
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to mention your leadership experiences. Share examples of how you've coached or influenced others to achieve positive outcomes. We love seeing strong leaders in action!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point—just like we do in our work!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and our team will be on hand to review your application. Don’t miss out on this opportunity!
How to prepare for a job interview at AmTrust International
✨Know Your Client Success Strategies
Before the interview, brush up on your knowledge of client success strategies, especially in the financial services sector. Be ready to discuss how you've built strong relationships and resolved operational challenges in previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities. Think about times when you successfully coached a team or influenced stakeholders. This will demonstrate your ability to lead the newly formed team effectively.
✨Understand the Role's Impact
Familiarise yourself with how the Head of Client Services role fits into the broader business strategy. Be prepared to articulate how effective relationship management can drive commercial benefits for the company.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company's approach to client relationships and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
