At a Glance
- Tasks: Lead a new Client Services team, building strong relationships and resolving operational challenges.
- Company: AmTrust International, a global insurance provider with a collaborative culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on delivering excellent partner experiences.
- Why this job: Shape client experiences and drive real impact in a pivotal leadership role.
- Qualifications: Significant client-facing experience and strong operational background required.
The predicted salary is between 80000 - 100000 £ per year.
We’re AmTrust International — a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $1.8 billion of gross written premiums and employs more than 1500 employees globally. We’re now hiring a Head of Client Services to create and lead a newly formed team based in our London office. This is a pivotal role within our brand‑new Client Services function. You’ll take the lead in shaping how we collaborate with our partners—building strong relationships, understanding operational challenges, and working across internal teams to ensure effective, timely resolutions.
The role requires close engagement with clients and deep collaboration across internal teams to resolve issues, improve processes, and ensure an excellent partner experience. Your team will act as a central point of coordination between clients, underwriters, and key internal stakeholders.
To succeed, you’ll bring:
- Significant client‑facing experience, ideally within insurance or a regulated financial services environment.
- A strong operational background, with hands‑on experience supporting or improving business processes.
- Direct or indirect experience with Delegated Authority models, or a solid understanding of DA‑related workflows and operational requirements.
- Proven experience of developing and managing third‑party relationships.
- A structured, project‑management‑focused approach to resolving operational issues.
- Confidence in influencing, negotiating, and collaborating at all levels.
- Strong leadership capability, with the resilience to create, lead and coach your team to deliver positive outcomes.
- A vision of how effective relationship management can deliver real commercial benefit.
Interested? Click here to view the full Job Description. To apply, simply submit your CV and our team will be in touch.
Head of Client Success in London employer: AmTrust International
At AmTrust International, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in our London office. As the Head of Client Success, you will not only lead a newly formed team but also benefit from our commitment to employee growth through continuous training and development opportunities. With a focus on building strong relationships and delivering excellent partner experiences, you'll find a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Success in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like AmTrust International). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like AmTrust International. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Head of Client Success in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at AmTrust International.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at AmTrust International. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at AmTrust International
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at AmTrust International to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at AmTrust International, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding AmTrust International's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
