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For Companies At a Glance
- Tasks: Assist customers with legal queries and provide expert advice.
- Company: Join Arc Legal, a leading provider of legal insurance in the UK.
- Benefits: Enjoy hybrid working options and a supportive team environment.
- Why this job: Be part of a dynamic company focused on quality service and customer satisfaction.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: Work in a vibrant Cardiff office with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We’re Arc Legal and we’re a specialist provider of ancillary insurance products. Part of the global AmTrust Financial group, we have more than 20 years’ of experience and as experts in our field, we are obsessed with delivering high quality ‘bespoke’ products and excellent customer service. In particular, we are one of the leading providers of legal insurance in the UK.
One of the services we offer is a Legal Helpline, which supports our customers, providing all aspects of legal advice when they need it. We are now recruiting for additional team members, based out of our Cardiff offices on a hybrid basis.
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Legal Helpline Advisor employer: AmTrust International
Contact Detail:
AmTrust International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Helpline Advisor
✨Tip Number 1
Familiarise yourself with the legal insurance landscape in the UK. Understanding the key players, common legal issues, and the types of coverage offered will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your customer service skills. As a Legal Helpline Advisor, you'll be dealing with clients who may be stressed or confused about their legal situations, so demonstrating empathy and effective communication is crucial.
✨Tip Number 3
Network with professionals in the legal and insurance sectors. Attend relevant events or join online forums to connect with others in the field, which can provide insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare for situational interview questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or provided legal advice, as this will showcase your suitability for the role.
We think you need these skills to ace Legal Helpline Advisor
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Legal Helpline Advisor. Highlight your understanding of legal insurance and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in legal advice or customer service. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for legal services and customer support. Mention why you want to work for Arc Legal and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in a legal role.
How to prepare for a job interview at AmTrust International
✨Understand the Legal Landscape
Familiarise yourself with the basics of legal insurance and the services offered by Arc Legal. Being able to discuss relevant legal concepts will show your genuine interest in the role and the company.
✨Demonstrate Customer Service Skills
As a Legal Helpline Advisor, you'll be dealing with customers seeking legal advice. Prepare examples from your past experiences where you provided excellent customer service, especially in challenging situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific legal queries or customer interactions. Practising responses to common scenarios can help you articulate your thought process clearly during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to demonstrate how you can explain complex legal terms in simple language, ensuring customers feel supported and understood.
