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- Tasks: Maintain and upgrade phone infrastructure while migrating legacy systems.
- Company: Leading insurance business in London with a collaborative work culture.
- Benefits: Professional growth opportunities and a supportive team environment.
- Why this job: Join a dynamic team and shape the future of telephony and collaboration.
- Qualifications: Strong background in telephony systems and ITIL certification required.
- Other info: Exciting chance to work with cutting-edge technology in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
A leading insurance business based in London is seeking an IT Telephony Engineer to maintain and upgrade their phone infrastructure. The role involves migrating legacy systems and contributing to the design of the NICE Contact Centre phone cluster and Microsoft Teams calling.
The ideal candidate will have a strong background in telephony systems and be ITIL certified. This position offers a collaborative work environment and opportunities for professional growth.
IT Telephony & Collaboration Engineer (NICE/Teams) employer: AmTrust International
Contact Detail:
AmTrust International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Telephony & Collaboration Engineer (NICE/Teams)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you've worked on telephony systems or Microsoft Teams before, create a portfolio or a project showcase. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for those interviews! Brush up on common questions related to IT telephony and collaboration. We recommend practising with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Telephony & Collaboration Engineer (NICE/Teams)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with telephony systems and any relevant ITIL certifications. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about telephony and collaboration technologies. Let us know how you can contribute to our team and the exciting projects we have in store.
Showcase Your Technical Skills: In your application, be specific about your technical expertise, especially with NICE Contact Centre and Microsoft Teams. We love candidates who can demonstrate their knowledge and experience in these areas!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AmTrust International
✨Know Your Telephony Systems
Make sure you brush up on your knowledge of telephony systems, especially NICE and Microsoft Teams. Be ready to discuss your experience with these technologies and how you've successfully managed or upgraded similar infrastructures in the past.
✨Showcase Your ITIL Certification
Since the role requires ITIL certification, be prepared to explain how you've applied ITIL principles in your previous roles. Share specific examples of how you've improved service delivery or resolved issues using ITIL frameworks.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in migrating legacy systems and how you would approach them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Emphasise Collaboration Skills
This position values a collaborative work environment, so highlight your teamwork experiences. Discuss how you've worked with cross-functional teams to achieve common goals, particularly in projects involving telephony or IT infrastructure.
