Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate and respond to customer complaints efficiently and effectively.
- Company: Join a dynamic team at AmTrust Group, focused on exceptional customer service.
- Benefits: Gain valuable experience in customer relations and complaint management.
- Why this job: Make a real impact by ensuring fair outcomes for customers in the insurance sector.
- Qualifications: Knowledge of complaint procedures and FCA guidelines is essential.
- Other info: This role is based in Nottingham and offers a chance to grow your career.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for Complaints Investigator/Customer Relations Officer to join our team, based out of our Nottingham office. Reporting into the complaints manager this is a customer facing role with a primary focus on maintaining the high service levels upheld by the customer relations department by providing a competent and efficient service to our stakeholders, in relation to complaints made to the business, particularly in relation to property insurance. Essential role functions include but are not limited to: Acknowledge, investigate, and respond promptly and clearly to all AmTrust Group companies’ complaints and escalated customer complaints within regulatory timescales. Providing prompt and clear communications to the complainant within regulatory timescales. Ensure consistent and fair customer outcomes by assessing all aspects of the complaints received in line with similar past cases/decisions. To be successful in this role, you will need to have good working knowledge and understanding of complaint procedures within financial services and in particular knowledge of the FCA rules and guidelines in relation to general insurance. For more information and to show your interest, submit your CV and we will be in touch.
Complaints Investigator employer: AmTrust International
Contact Detail:
AmTrust International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator
✨Tip Number 1
Familiarize yourself with the FCA rules and guidelines related to general insurance. This knowledge will not only help you understand the regulatory framework but also demonstrate your commitment to compliance during the interview.
✨Tip Number 2
Prepare examples of past experiences where you successfully handled complaints or resolved customer issues. Being able to share specific instances will showcase your problem-solving skills and customer service expertise.
✨Tip Number 3
Research common complaints in the property insurance sector. Understanding the typical issues faced by customers will allow you to speak knowledgeably about the role and how you can contribute to improving customer satisfaction.
✨Tip Number 4
Practice your communication skills, as this role requires clear and prompt responses to complaints. Consider mock interviews or role-playing scenarios to enhance your ability to convey information effectively.
We think you need these skills to ace Complaints Investigator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaints Investigator position. Understand the key responsibilities and required skills, especially regarding complaint procedures in financial services and FCA rules.
Tailor Your CV: Customize your CV to highlight relevant experience in customer relations and complaints handling. Emphasize any previous roles where you managed complaints or worked within financial services.
Craft a Strong Cover Letter: Write a cover letter that addresses your understanding of the role and your passion for maintaining high service levels. Mention specific examples from your past experiences that demonstrate your ability to handle complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for a role focused on complaints investigation.
How to prepare for a job interview at AmTrust International
✨Understand the Complaint Procedures
Make sure you have a solid understanding of complaint procedures within financial services, especially those related to property insurance. Familiarize yourself with the FCA rules and guidelines, as this knowledge will be crucial during your interview.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific complaints or customer interactions. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to maintain high service levels.
✨Showcase Your Communication Skills
Since this role involves clear communication with complainants, be ready to demonstrate your verbal and written communication skills. Practice articulating your thoughts clearly and concisely, as this will be key in your responses.
✨Research the Company
Take some time to learn about the company and its values. Understanding their approach to customer relations and complaints will help you align your answers with their expectations and show your genuine interest in the role.
