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- Tasks: Investigate complaints and ensure fair outcomes for customers.
- Company: Join AmTrust International, a global insurance leader based in London.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Why this job: Make a real difference by resolving customer issues and enhancing service quality.
- Qualifications: Experience in complaints handling, ideally in insurance or financial services.
- Other info: Dynamic work environment with a focus on collaboration and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We’re AmTrust International, an insurance business headquartered in London, employing more than 1900 people in 13 countries. As part of a global group, we work creatively to develop bespoke insurance solutions for leading financial institutions, retailers and manufacturers both Internationally and Globally.
We are currently looking for a Complaints investigator to join our team based out of our Nottingham office.
Responsibilities
- Support the Complaints Manager and Team Leader with ensuring the delivery of fair customer outcomes through thorough and prompt complaint investigations, providing a competent and efficient service to our stakeholders whilst ensuring that fair customer outcomes are delivered.
Qualifications
- Experience in complaints handling within any regulated space, but ideally within insurance or financial services.
- Comfortable collaborating with colleagues and communicating with customers, providing verbal and written communication to a high standard.
- Excellent customer service skills and attention to detail; knowledge of FCA rules and procedures would be beneficial.
For more information, please submit your CV and we will be in touch.
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Complaints Investigator employer: AmTrust International
Contact Detail:
AmTrust International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AmTrust International on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your complaints handling skills. Think of specific examples from your past experiences that showcase your ability to deliver fair customer outcomes. We want to see how you tackle challenges!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise in your responses. Remember, you’ll need to communicate effectively with both colleagues and customers, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at AmTrust International.
We think you need these skills to ace Complaints Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling, especially if it's in insurance or financial services. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since you'll be dealing with customers and colleagues, it's crucial to demonstrate your verbal and written communication abilities. Use clear language and keep it professional, but let your personality shine through!
Highlight Attention to Detail: In this role, attention to detail is key. Make sure to showcase examples where you've successfully managed complex complaints or followed FCA rules. We love seeing how you ensure fair outcomes for customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AmTrust International
✨Know Your Stuff
Make sure you brush up on your knowledge of complaints handling, especially in the insurance or financial services sector. Familiarise yourself with FCA rules and procedures, as this will show that you understand the regulatory environment and can navigate it effectively.
✨Showcase Your Communication Skills
Since the role involves a lot of communication, both verbal and written, prepare examples that highlight your customer service skills. Think about times when you’ve successfully resolved complaints or communicated complex information clearly to customers.
✨Demonstrate Attention to Detail
In your interview, be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference in resolving a complaint or improving a process.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewer. This shows your interest in the role and the company. You could ask about the team dynamics, the types of complaints you might handle, or how success is measured in the role.
