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For Companies At a Glance
- Tasks: Handle structural warranty claims and provide excellent customer service.
- Company: Join a friendly and dynamic team at Marley Risk Consultants.
- Benefits: Enjoy a competitive salary, generous pension, and private medical insurance.
- Why this job: Make a real difference for homeowners while developing your skills.
- Qualifications: Strong communication skills and a willingness to learn are key.
- Other info: Flexible working options and opportunities for career growth.
The predicted salary is between 26000 - 30000 £ per year.
Overview
Join to apply for the Claims Specialist role at AmTrust International
We’re a friendly, dynamic and growing business looking for a new colleague to join our claims handling team. We’re at the forefront of innovation in the UK Structural Warranty Insurance sector, where we provide claims management and loss adjusting services to insurer clients and our customers who may be experiencing a defect with their home.
Your New Role
Working in our Cheltenham office, with the role title of ‘Claims Specialist’, you will handle structural warranty claims from beginning to end. Your customers will primarily be private homeowners, making a claim against the warranty on their new home. You may also deal with managing agents acting on behalf of a group of owners in the same building, such as a block of flats.
These claims tend not to have the same sense of urgency as general perils claims such fire or flood, but they can be complex, are always interesting, and require a basic level of buildings knowledge – but don’t worry, if you don’t already have that, we’ll help you ‘build’ it! And, as ever, excellence in customer service is paramount. Your team-mates and line manager are here to support you as you get up to speed in your new role with us.
Your Skills And Experience
- A background in property/construction insurance is desirable but not essential as training will be given.
- Strong verbal, telephony and written communication skills.
- Excellent customer service skills.
- Confident working independently but also team spirited and able to quickly develop positive, professional relationships.
- Excellent organisational and time management skills.
- Experience of IT systems including MS Word, Excel, Outlook and MS Teams.
- Able to adapt to new challenges and change in a growing business.
- Keen to keep learning and develop your career.
- Bachelor\\\’s degree (preferred but not essential).
Benefits
- Generous company pension.
- Life Insurance (following successful completion of probationary period).
- Private Medical Insurance (following successful completion of probationary period).
- Gym membership.
- Employee Assistance Programme.
- Flexible working.
- Options in training to complete Cert CII
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Claims Specialist employer: AmTrust International
Contact Detail:
AmTrust International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the property or insurance sectors. You never know who might have a lead on a Claims Specialist role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Marley Risk Consultants and understand their approach to claims management. Be ready to discuss how your skills align with their values, especially around customer service and teamwork.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with a friend or use online resources to refine your answers. Focus on showcasing your communication skills and ability to handle complex situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at Marley Risk Consultants.
We think you need these skills to ace Claims Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in property or construction insurance, even if it’s just a small part of your background.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about the Claims Specialist role. Share specific examples of how your skills align with our needs, especially in customer service and communication.
Show Your Personality: We love a friendly vibe! Don’t be afraid to let your personality shine through in your application. We’re looking for someone who can build positive relationships, so a touch of warmth can go a long way.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at AmTrust International
✨Know Your Claims Inside Out
Before the interview, brush up on the basics of structural warranty claims. Familiarise yourself with common issues homeowners face and how they relate to insurance. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about how you handled difficult situations and what you learned from them.
✨Be Ready to Discuss Teamwork
This role requires both independent work and collaboration. Be prepared to share instances where you successfully worked as part of a team, highlighting your ability to build positive relationships with colleagues and clients alike.
✨Demonstrate Your Organisational Skills
Claims handling can be complex, so it’s important to showcase your organisational abilities. Prepare to discuss how you manage your time and prioritise tasks, especially when dealing with multiple claims or deadlines.
