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- Tasks: Conduct audits to ensure quality standards and improve claims handling.
- Company: Join AmTrust, a global leader in insurance solutions.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real difference in customer outcomes and enhance business performance.
- Qualifications: Experience in claims best practices and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
AmTrust is a global insurance provider offering risk‑management solutions and business underwriting. Today AmTrust International underwrites over $1.8 billion of gross written premiums and employs more than 1,500 employees globally. We are now looking for a Claims Auditor to join our team based out of either our London or Nottingham office. This role will be working closely with the Claims Quality Manager to enhance business performance and ensure alignment with tactical and strategic goals, helping define and deliver the quality standards review and execution of risk‑based claims audits, including follow‑up and closure of any remedial actions, and adhere to all regulatory requirements.
Key Responsibilities
- Participate in the execution of claim's audits by ensuring Vulnerable Customers are correctly identified and appropriately managed.
- Review existing controls to ensure that these are providing sufficient assurances and identifying reoccurring themes and trends and communicating these to the relevant claim's teams, partnership managers and committees where necessary.
- Highlight where good customer outcomes are not realized due to poor handling.
- Work with the Claim's Audit Manager to ensure that appropriate question sets are maintained and kept relevant within regulatory requirements.
Qualifications
- Proven experience and understanding within claims best practice frameworks and experience within the claims environment—either as a claims handler, auditor or administrator.
- Confident communicator with the ability to manage a variety of internal and external stakeholders of different levels.
- Organised, resilient, keen to work collaboratively with the wider team and able to work to short and often adjusting deadlines.
- Knowledge of quality assurance procedures and insurance experience would be beneficial.
Claims Auditor employer: AmTrust International
Contact Detail:
AmTrust International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Auditor
✨Tip Number 1
Network like a pro! Reach out to current employees at AmTrust on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on claims best practices and regulatory requirements. We want you to show off your knowledge and confidence, so practice answering common questions related to claims audits.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, highlight examples where you’ve effectively managed stakeholders or resolved issues. This will demonstrate your ability to work collaboratively with teams.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the AmTrust team.
We think you need these skills to ace Claims Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Auditor role. Highlight your experience in claims best practices and any relevant auditing experience. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your communication skills and ability to work with various stakeholders.
Showcase Your Organisational Skills: Since this role requires someone who is organised and resilient, make sure to include examples of how you've managed multiple tasks or projects effectively in your application. We love seeing how you handle deadlines!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at AmTrust!
How to prepare for a job interview at AmTrust International
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims best practices and frameworks. Familiarise yourself with the specific processes and regulations that AmTrust follows, as this will show your understanding of the role and its importance in maintaining quality standards.
✨Showcase Your Communication Skills
As a Claims Auditor, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed relationships or resolved conflicts in previous roles. This will demonstrate your ability to handle different levels of communication.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, especially regarding vulnerable customers or poor handling outcomes. Think through potential scenarios and prepare your responses, focusing on your problem-solving skills and attention to detail.
✨Highlight Your Organisational Skills
Given the fast-paced nature of the role, it's crucial to showcase your organisational abilities. Share examples of how you've managed multiple tasks or deadlines in the past, and explain how you prioritise your work to ensure everything runs smoothly.