At a Glance
- Tasks: Lead the strategy and delivery of customer service solutions using Dynamics 365.
- Company: Join a leading organisation at the forefront of digital transformation.
- Benefits: Competitive salary up to £75k, hybrid work model, and professional development opportunities.
- Other info: Dynamic role with opportunities for growth in a collaborative environment.
- Why this job: Shape the future of customer interaction platforms and make a real impact.
- Qualifications: Strong experience as a D365 CE consultant with a focus on customer service.
The predicted salary is between 60000 - 65000 £ per year.
We're partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale.
You'll take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include:
- Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions
- Delivering Live Chat, Voice and digital channel integrations
- Driving Teams telephony integration within the CRM estate
- Translating business requirements into scalable, well-architected solutions
- Working closely with technical teams to integrate D365 with wider platforms
- Supporting user adoption through workshops, training and continuous improvement
What we're looking for:
- Strong experience as a D365 CE techno-functional consultant (Customer Service focus)
- Proven track record delivering Omnichannel solutions (chat, voice, digital)
D365 CRM Consultant in London employer: Amtis Professional
Join a forward-thinking organisation that values innovation and collaboration, offering a dynamic work culture where your expertise as a D365 CRM Consultant will directly influence customer service transformation. With competitive salaries and opportunities for professional growth, you will thrive in a hybrid London environment that encourages continuous learning and development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land D365 CRM Consultant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amtis Professional. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amtis Professional before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace D365 CRM Consultant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amtis Professional:Your cover letter is your chance to shine! Tell us why you want to work at Amtis Professional specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amtis Professional!
How to prepare for a job interview at Amtis Professional
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
