At a Glance
- Tasks: Lead the design and delivery of customer service solutions using Dynamics 365.
- Company: Join a leading organisation at the forefront of digital transformation.
- Benefits: Competitive salary up to £75k, hybrid work model, and professional development opportunities.
- Other info: Dynamic role with opportunities for continuous improvement and user adoption support.
- Why this job: Shape the future of customer interaction platforms and make a real impact.
- Qualifications: Strong experience as a D365 CE consultant with a focus on customer service.
The predicted salary is between 50000 - 65000 £ per year.
We're partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale.
The role involves taking ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include:
- Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions
- Delivering Live Chat, Voice and digital channel integrations
- Driving Teams telephony integration within the CRM estate
- Translating business requirements into scalable, well-architected solutions
- Working closely with technical teams to integrate D365 with wider platforms
- Supporting user adoption through workshops, training and continuous improvement
What we're looking for:
- Strong experience as a D365 CE techno-functional consultant (Customer Service focus)
- Proven track record delivering Omnichannel solutions (chat, voice, digital)
D365 CRM Consultant employer: Amtis Professional
Join a forward-thinking organisation that values innovation and collaboration, offering a flexible mainly remote working environment with occasional on-site opportunities. With a strong focus on employee development, you will have access to continuous training and growth prospects while contributing to the optimisation of Oracle Fusion HR systems. Enjoy a supportive work culture that prioritises teamwork and encourages meaningful contributions to enhance business processes.
