At a Glance
- Tasks: Provide 2nd line technical support and manage service desk tickets in a dynamic IT environment.
- Company: Leading organisation with a supportive culture and focus on career progression.
- Benefits: £35,000 salary, hybrid work model, and opportunities for professional development.
- Other info: Great opportunity for growth in a collaborative and energetic team.
- Why this job: Join a passionate team and make a real impact in IT support and infrastructure.
- Qualifications: Experience in IT support, Microsoft products, and a strong customer focus.
The predicted salary is between 40000 - 45000 £ per year.
Leading organisation have a requirement for an experienced, professional, and energetic IT Support Engineer to be based at their Solihull Head office on a hybrid basis 2 days a week. This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver. This company encourages development and offers a very supportive environment including teamwork and career progression.
To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the full Microsoft Product Stack including Active Directory/Azure AD, Exchange online, Intune and Office 365. You will be involved in the processing and prioritisation of service desk tickets, ensure management & threat removal from equipment, support technical projects from initiation to implementation and identify opportunities for continuous improvement. You will work as part of a Technical Support Team that will also provide further career opportunity.
Technical Skills you will use on the job:
- 2nd Line Technical Support / Service Desk Experience
- MS Azure and MS Office 365
- Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy
- Windows Desktop and Windows 11
- Windows Servers
- Active Directory & Exchange
- Network troubleshooting and configuration
- MS Intune
- MS Office 2013
Key Functional Skills Required:
- Experience of working in a similar technical and/or customer support role.
- IT Support Knowledge and MS Office experience.
- A professional, process-based approach with a desire to see things through to completion is imperative.
- A strong sense of customer focus.
- A desire to learn and improve across several different IT support elements.
- Knowledge of Microsoft Client Operating Systems.
- Additional technical infrastructure/applications support experience would be beneficial but not imperative.
- Building of desktop & laptops and device management using Intune.
- Escalate high volume or high-risk issues to the management team.
- Document process steps of activities carried out and update as required.
- Support technical projects from conception to implementation.
- Identify opportunities for continuous improvement and interact with all other areas of the business.
- Technical accreditations are highly advantageous but will not take precedence over industry specific experience.
This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT Infrastructure Team.
IT Support Engineer in Solihull employer: Amtis Professional Ltd
Join a leading organisation in Solihull as an IT Support Engineer, where you will thrive in a dynamic IT environment that values freedom and responsibility. With a strong emphasis on teamwork and career progression, this company offers a supportive culture that encourages professional development and continuous improvement, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Solihull
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Amtis Professional Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Engineer in Solihull
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Amtis Professional Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Amtis Professional Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Amtis Professional Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Amtis Professional Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Amtis Professional Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Amtis Professional Ltd.
