At a Glance
- Tasks: Lead the strategy and delivery of customer service solutions using Dynamics 365.
- Company: Join a leading organisation at the forefront of CRM transformation.
- Benefits: Competitive salary up to £75k, hybrid work model, and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and exposure to cutting-edge technologies.
- Why this job: Make a real impact on customer interaction platforms and drive innovation.
- Qualifications: Strong experience with D365 CE and proven track record in Omnichannel solutions.
The predicted salary is between 60000 - 65000 £ per year.
We’re partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem.
This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale.
You’ll take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery.
- Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions
- Delivering Live Chat, Voice and digital channel integrations
- Driving Teams telephony integration within the CRM estate
- Supporting user adoption through workshops, training and continuous improvement
Strong experience as a D365 CE techno-functional consultant (Customer Service focus)
- Proven track record delivering Omnichannel solutions (chat, voice, digital)
- Experience integrating Teams Phone / telephony solutions
- Understanding of ALM / DevOps practices
- Microsoft certifications (PL-200, PL-600, MB-230 etc.)
- Exposure to Azure, Power BI or Customer Insights
- Interest in AI / Copilot capabilities within D365
This is a high-impact role where you’ll shape roadmap, delivery and best practice across a critical CRM platform—combining strategic input with hands-on solution design.
CRM Dynamics Consultant (Contract) in London employer: Amtis Professional Ltd
As a leading organisation in the heart of London, we offer an exceptional work environment that fosters innovation and collaboration. Our culture prioritises employee growth through continuous training and development opportunities, ensuring you can thrive in your role as a CRM Dynamics Consultant. With competitive remuneration and the chance to lead transformative projects within a dynamic Microsoft ecosystem, this is a unique opportunity to make a meaningful impact while enjoying the benefits of a hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Dynamics Consultant (Contract) in London
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
✨Showcase Your Skills with a Public Portfolio
Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
✨Utilise Freelance Platforms
Don’t shy away from platforms like Upwork or Freelancer. They're great for finding freelance gigs in IT consulting. Just make sure your profile is well-crafted and highlights your skills effectively—first impressions matter!
✨Tap into Your Network
Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at Amtis Professional Ltd for the best chance!
We think you need these skills to ace CRM Dynamics Consultant (Contract) in London
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of Amtis Professional Ltd and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and Amtis Professional Ltd time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at Amtis Professional Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to Amtis Professional Ltd. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
