At a Glance
- Tasks: Lead the strategy and delivery of customer service solutions using Dynamics 365.
- Company: Join a leading organisation at the forefront of CRM transformation.
- Benefits: Competitive salary up to £75k, hybrid work model, and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and exposure to cutting-edge technologies.
- Why this job: Make a real impact on customer interaction platforms and drive innovation.
- Qualifications: Strong experience with D365 CE and proven track record in Omnichannel solutions.
The predicted salary is between 60000 - 65000 £ per year.
We’re partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem.
This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale.
You’ll take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery.
- Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions
- Delivering Live Chat, Voice and digital channel integrations
- Driving Teams telephony integration within the CRM estate
- Supporting user adoption through workshops, training and continuous improvement
Strong experience as a D365 CE techno-functional consultant (Customer Service focus)
Proven track record delivering Omnichannel solutions (chat, voice, digital)
Experience integrating Teams Phone / telephony solutions
Understanding of ALM / DevOps practices
Microsoft certifications (PL-200, PL-600, MB-230 etc.)
Exposure to Azure, Power BI or Customer Insights
Interest in AI / Copilot capabilities within D365
This is a high-impact role where you’ll shape roadmap, delivery and best practice across a critical CRM platform—combining strategic input with hands-on solution design.
CRM Consultant (Contract) (Contract) in London employer: Amtis Professional Ltd
Join a forward-thinking organisation in London that values innovation and employee development, offering a dynamic work culture where your contributions directly impact customer service solutions. With competitive remuneration and opportunities for professional growth, including training and workshops, this role as a D365 CRM Consultant allows you to lead transformative projects while enjoying the benefits of a hybrid working environment.
