At a Glance
- Tasks: Lead the design and delivery of innovative customer service solutions using D365.
- Company: Join a leading organisation at the forefront of CRM transformation.
- Benefits: Competitive salary up to £75k, hybrid work model, and career growth opportunities.
- Other info: Exciting role with exposure to AI, Azure, and continuous improvement initiatives.
- Why this job: Shape the future of customer interactions and make a real impact in a dynamic environment.
- Qualifications: Strong experience with D365 CE, Power Platform, and stakeholder engagement.
The predicted salary is between 65000 - 75000 £ per year.
Salary: £65,000 - 75,000 per year
Requirements
- Strong experience as a D365 CE techno-functional consultant with a Customer Service focus
- Proven track record delivering Omnichannel solutions, including chat, voice, and digital channels
- Hands-on experience with Power Platform, including Power Apps, Power Automate, and Dataverse
- Experience integrating Teams Phone and other telephony solutions
- Confidence working with stakeholders and producing solution designs
- Understanding of ALM and DevOps practices
- Microsoft certifications such as PL-200, PL-600, or MB-230 are desirable
- Exposure to Azure, Power BI, or Customer Insights is desirable
- Interest in AI and Copilot capabilities within D365 is desirable
Responsibilities
- Lead the strategy, design, and delivery of customer service solutions within our Microsoft ecosystem
- Own the Dynamics 365 Customer Engagement Customer Service capability, combining strategic leadership with hands-on delivery
- Design and implement D365 Customer Service Workspace, Omnichannel, and Contact Centre solutions
- Deliver Live Chat, Voice, and digital channel integrations
- Drive Teams telephony integration within our CRM estate
- Translate business requirements into scalable, well-architected solutions
- Work closely with technical teams to integrate D365 with wider platforms
- Support user adoption through workshops, training, and continuous improvement
Technologies
- AI
- Azure
- Copilot
- CRM
- DevOps
- Support
- Power BI
- Office 365
- Cloud
We are partnering with a leading organisation to appoint a D365 CRM Consultant to lead the strategy, design, and delivery of customer service solutions within a Microsoft ecosystem. This is a high-impact, London-based hybrid role, offering a salary of up to £75k, where you will help shape how customer interaction platforms evolve and scale. You will be at the heart of transformation activity, combining strategic input with hands-on solution design to influence roadmap, delivery, and best practice across a critical CRM platform.
D365 CRM Consultant employer: Amtis Professional Ltd
Join a dynamic and innovative team as a D365 CRM Consultant in London, where you will play a pivotal role in shaping customer service solutions within a leading organisation. With a competitive salary of up to £75,000, we offer a collaborative work culture that prioritises employee growth through continuous learning and development opportunities. Our hybrid working model ensures flexibility while you engage in meaningful projects that drive transformation and enhance customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land D365 CRM Consultant
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Amtis Professional Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Amtis Professional Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Amtis Professional Ltd!
✨Direct Apply to Amtis Professional Ltd
Let's not forget to apply directly through the Amtis Professional Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace D365 CRM Consultant
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Amtis Professional Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Amtis Professional Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Amtis Professional Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
