At a Glance
- Tasks: Lead the design and delivery of innovative customer service solutions using D365.
- Company: Join a leading organisation at the forefront of CRM transformation.
- Benefits: Competitive salary up to £75k, hybrid work model, and career growth opportunities.
- Other info: Exciting role with exposure to AI, Azure, and continuous improvement initiatives.
- Why this job: Shape the future of customer interactions and make a real impact in a dynamic environment.
- Qualifications: Strong experience with D365 CE, Power Platform, and stakeholder engagement.
The predicted salary is between 65000 - 75000 £ per year.
Salary: £65,000 - 75,000 per year
Requirements
- Strong experience as a D365 CE techno-functional consultant with a Customer Service focus
- Proven track record delivering Omnichannel solutions, including chat, voice, and digital channels
- Hands-on experience with Power Platform, including Power Apps, Power Automate, and Dataverse
- Experience integrating Teams Phone and other telephony solutions
- Confidence working with stakeholders and producing solution designs
- Understanding of ALM and DevOps practices
- Microsoft certifications such as PL-200, PL-600, or MB-230 are desirable
- Exposure to Azure, Power BI, or Customer Insights is desirable
- Interest in AI and Copilot capabilities within D365 is desirable
Responsibilities
- Lead the strategy, design, and delivery of customer service solutions within our Microsoft ecosystem
- Own the Dynamics 365 Customer Engagement Customer Service capability, combining strategic leadership with hands-on delivery
- Design and implement D365 Customer Service Workspace, Omnichannel, and Contact Centre solutions
- Deliver Live Chat, Voice, and digital channel integrations
- Drive Teams telephony integration within our CRM estate
- Translate business requirements into scalable, well-architected solutions
- Work closely with technical teams to integrate D365 with wider platforms
- Support user adoption through workshops, training, and continuous improvement
Technologies
- AI
- Azure
- Copilot
- CRM
- DevOps
- Support
- Power BI
- Office 365
- Cloud
We are partnering with a leading organisation to appoint a D365 CRM Consultant to lead the strategy, design, and delivery of customer service solutions within a Microsoft ecosystem. This is a high-impact, London-based hybrid role, offering a salary of up to £75k, where you will help shape how customer interaction platforms evolve and scale. You will be at the heart of transformation activity, combining strategic input with hands-on solution design to influence roadmap, delivery, and best practice across a critical CRM platform.
D365 CRM Consultant employer: Amtis Professional Ltd
As a Senior Business Analyst at our Worcestershire location, you will thrive in a supportive and dynamic work culture that prioritises employee growth and well-being. We offer competitive salaries, flexible working arrangements, and tailored professional development opportunities, ensuring you can achieve your career aspirations while contributing to meaningful projects that align with our strategic objectives.
