At a Glance
- Tasks: Lead strategy and delivery of customer service solutions in Dynamics 365.
- Company: Join a leading organisation at the forefront of CRM transformation.
- Benefits: Competitive salary up to £75k, hybrid work, and professional development opportunities.
- Other info: Exciting role with opportunities for growth and innovation in a dynamic environment.
- Why this job: Shape the future of customer interaction platforms and make a real impact.
- Qualifications: Strong D365 CE experience with a focus on customer service and integration skills.
The predicted salary is between 70000 - 90000 £ per year.
We’re partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale.
You’ll take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include:
- Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions
- Delivering Live Chat, Voice and digital channel integrations
- Driving Teams telephony integration within the CRM estate
- Translating business requirements into scalable, well-architected solutions
- Working closely with technical teams to integrate D365 with wider platforms
- Supporting user adoption through workshops, training and continuous improvement
What we’re looking for:
- Strong experience as a D365 CE techno-functional consultant (Customer Service focus)
- Proven track record delivering Omnichannel solutions (chat, voice, digital)
- Hands-on with Power Platform (Power Apps, Power Automate, Dataverse)
- Experience integrating Teams Phone / telephony solutions
- Confident working with stakeholders and producing solution designs
- Understanding of ALM / DevOps practices
Nice to have:
- Microsoft certifications (PL-200, PL-600, MB-230 etc.)
- Exposure to Azure, Power BI or Customer Insights
- Interest in AI / Copilot capabilities within D365
This is a high-impact role where you’ll shape roadmap, delivery and best practice across a critical CRM platform—combining strategic input with hands-on solution design. If you’re a D365 specialist ready to step into a strategic, delivery-led position, we’d be keen to hear from you.
D365 CRM Consultant in Clerkenwell employer: Amtis Professional Ltd
Join a leading organisation in London that values innovation and employee growth, offering a dynamic work culture where your expertise as a D365 CRM Consultant will directly influence customer service solutions. With competitive salaries and opportunities for professional development, you will thrive in a hybrid environment that encourages collaboration and strategic thinking, making a meaningful impact on the evolution of customer interaction platforms.
StudySmarter Expert Advice🤫
We think this is how you could land D365 CRM Consultant in Clerkenwell
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Amtis Professional Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Amtis Professional Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Amtis Professional Ltd!
✨Direct Apply to Amtis Professional Ltd
Let's not forget to apply directly through the Amtis Professional Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace D365 CRM Consultant in Clerkenwell
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Amtis Professional Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Amtis Professional Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Amtis Professional Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
