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- Tasks: Provide hands-on IT support and troubleshoot issues for office staff and drivers.
- Company: Join a dynamic SME with a fast-paced, operationally critical environment.
- Benefits: Competitive salary, ownership of IT function, and opportunities for growth.
- Why this job: Make a real impact by improving systems and supporting users daily.
- Qualifications: Experience in 1st/2nd line support and strong people skills required.
- Other info: Enjoy a varied role with potential for project involvement and development.
The predicted salary is between 30000 - 42000 £ per year.
The company operates a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential to daily operations. The IT Support Engineer will be the primary on-site IT contact, providing hands-on 1st and 2nd line support to office staff and drivers. This is a broad, practical role suited to an experienced support engineer who enjoys ownership, variety, and working closely with non-technical users in an SME environment. You will support approximately 70 on-site users plus mobile drivers, managing everything from Microsoft 365 and endpoint devices to site infrastructure and onboarding. The role blends day-to-day support with opportunities to improve systems, processes, and automation over time.
Key Responsibilities
- User Support (1st / 2nd Line)
- Act as the first point of contact for all IT issues on-site (approx. 70 active users, plus drivers)
- Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking
- Support remote/home workers, including VPN and connectivity issues
- Escalate more complex issues where appropriate, while owning them through to resolution
- Microsoft 365 & Endpoint Management
- Provision and deprovision users in Microsoft 365 (mailboxes, Teams, groups, permissions)
- Build and deploy devices using Intune/Autopilot (or similar)
- Maintain accurate records of devices, licenses, and user access
- Help enforce basic IT policies and standards (passwords, access, security best practice)
- Hardware, Phones & Site Infrastructure
- Build, configure, and repair PCs and small form-factor devices (e.g. diagnose PSU failures, swaps, etc.)
- Manage stock of spare PCs, monitors, peripherals, and mobile phones to reduce firefighting
- Set up and manage mobile phones for drivers and staff (provisioning, swap-outs, basic MDM tasks)
- Support and maintain local infrastructure such as:
- Office Wi-Fi, switches, cabling (basic patching and checks)
- Security cameras, gate/access systems, and related IT-connected kit
- Generator monitoring hardware (basic IT side only)
- Onboarding / Offboarding & Admin
- Own the IT part of the starter/mover/leaver process:
- Prepare and issue equipment, accounts, and access for new starters
- Arrange gate IDs, PIN codes, and any other site access requirements
- Recover and reset equipment and access for leavers
- Keep documentation, asset lists, and simple process guides up to date
- Identify recurring issues and propose practical improvements to reduce repeat incidents
- Own the IT part of the starter/mover/leaver process:
- Projects & Development Exposure (Desirable / Growth Area)
- Support small IT projects (rollouts, upgrades, process improvements)
- Over time, potential to get involved with:
- Our in-house CRM and mobile driver app
- Scripting/automation and light development work
- Tech stack exposure may include: Delphi/Pascal, PHP, SQL/Postgres (experience is a bonus, not essential)
Essentials
- Solid 1st/2nd line support experience in a Windows environment
- Good working knowledge of:
- Windows 10/11 desktop support
- Microsoft 365 (Exchange Online, Teams, basic admin)
- Basic networking (TCP/IP, DNS, DHCP, VPN concepts)
- Printers, Wi-Fi, and general office connectivity issues
- Comfortable building and troubleshooting PCs and laptops (hardware swaps, diagnostics)
- Strong people skills able to support everyone from drivers to directors with patience and clear communication
- Organised, proactive, and happy to put structure around kit, stock, and processes (not just firefighting)
- Comfortable working largely on your own on-site and taking ownership of your workload
- Full UK driving licence and access to a car (site is not well served by public transport; occasional trips to other branches such as Atherstone and Hastings)
Desirable
- Experience with Intune, Autopilot, or similar endpoint management tools
- Exposure to SQL (e.g. Postgres or other relational databases)
- Any experience with scripting or development (e.g. PHP, Delphi/Pascal, PowerShell, etc.)
- Experience in an SME environment where you’ve had to be a true all-rounder
- Exposure to CCTV, access control, or other site-based IT systems
What We Offer
- Competitive base salary & benefits
- Opportunity to take real ownership of the IT support function on-site
- Varied, non-boring role with a mix of day-to-day support and longer-term improvements
- Scope to grow into more project and development work if that interests you
- Competitive salary (dependent on experience) and the chance to shape the role as we grow
If you’re a capable, people-focused all-rounder who enjoys solving problems, putting structure in place, and wants a role you can really make your own, we’d like to hear from you.
IT Support Analyst in City of London employer: Amtis Professional Ltd
Contact Detail:
Amtis Professional Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in City of London
✨Tip Number 1
Get to know the company before your interview! Research their IT systems and any recent projects they've undertaken. This will help you tailor your answers and show that you're genuinely interested in how you can contribute.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with a variety of tech issues, brush up on common problems and solutions related to Windows, Microsoft 365, and networking. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Show off your people skills! You'll be working closely with non-technical users, so be ready to explain complex IT concepts in simple terms. Share examples from your past experiences where you've successfully helped users resolve their issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team. We can’t wait to see what you bring to the table!
We think you need these skills to ace IT Support Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight your 1st and 2nd line support experience, especially with Windows and Microsoft 365, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how your background makes you a great candidate. Share specific examples of how you've solved problems or improved processes in previous roles.
Show Off Your People Skills: Since you'll be working closely with non-technical users, it’s important to demonstrate your strong communication skills. Mention any experiences where you’ve successfully supported diverse teams or individuals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at Amtis Professional Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking concepts. Be ready to discuss how you've tackled common IT issues in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your People Skills
Since you'll be working closely with non-technical users, it's crucial to demonstrate your ability to communicate clearly and patiently. Prepare examples of how you've helped users in the past, especially those who might not be tech-savvy.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. Think about how you would handle specific IT issues, like troubleshooting a VPN connection or setting up a new device. This will help you showcase your technical skills and thought process.
✨Highlight Your Organisational Skills
The role requires a proactive approach to managing IT resources and processes. Share examples of how you've kept track of equipment, maintained documentation, or improved workflows in previous roles. This will demonstrate your ability to take ownership and bring structure to the IT function.
