At a Glance
- Tasks: Provide onsite IT support and solve tech issues across multiple locations.
- Company: Dynamic IT company with a focus on customer service and teamwork.
- Benefits: Competitive salary, car allowance, pension scheme, and career development opportunities.
- Other info: Great opportunities for skill development and recognition in a supportive environment.
- Why this job: Enjoy variety and independence while making a real impact in IT support.
- Qualifications: Experience in IT support, strong communication skills, and a proactive attitude.
The predicted salary is between 40000 - 40000 £ per year.
Location: Solihull, Birmingham (with travel to regional sites)
Full-time, Permanent (Monday–Friday, 40 hours)
About the role
We’re looking for a friendly, outgoing IT Field Engineer who will be based in Solihull but happy to travel when needed to regional sites. You will enjoy being out on the road, meeting people, and solving problems face-to-face. This is a hands-on, customer-focused role where you’ll be the go-to IT expert across several sites in the region.
You’ll take ownership of onsite IT support, making sure everything runs smoothly day to day—from networks and desktops to troubleshooting issues and supporting users. You’ll work closely with colleagues, stakeholders, and third-party suppliers to deliver a high level of service and continuously improve how IT supports the business.
If you like variety, independence, and building strong relationships while delivering great IT service, this could be the perfect role for you.
What you’ll be doing
- Providing onsite IT support across multiple locations
- Acting as the main point of contact for all IT-related issues in your sites
- Managing and resolving incidents, service requests, and technical problems
- Maintaining IT equipment, infrastructure, and documentation
- Supporting network, desktop, and mobile technologies
- Working alongside third-party IT providers to ensure systems are maintained and issues are resolved quickly
- Leading local IT projects, upgrades, and installations
- Building positive relationships with stakeholders and delivering a great customer experience
What we’re looking for
- Previous experience in a Field Engineer or similar onsite IT support role
- Previous VIP/White Glove experience a bonus
- An outgoing, approachable personality with strong communication skills
- A customer-first mindset and the confidence to engage with users at all levels
- Solid technical knowledge across:
- Windows desktop support and imaging
- Azure Active Directory/Entra and Group Policy
- Networking (LAN/WAN, switches, routers, Wi-Fi, firewalls)
- Mobile device support (Apple, Android, Microsoft)
- A proactive, “can-do” attitude with strong problem-solving skills
- Ability to work independently and manage your own workload
- Willingness to travel between sites and provide occasional out-of-hours support
What’s on offer
- Competitive salary and car allowance/company car
- Pension scheme
- Employee Assistance Programme
- Enhanced family leave policies
- A supportive environment where your contribution is recognised
- Opportunities to develop your skills and grow your career
IT Field Engineer in Chelmsley Wood employer: Amtis Professional Ltd
As a Senior Business Analyst at our Worcestershire location, you will thrive in a supportive and dynamic work culture that prioritises employee growth and well-being. We offer competitive salaries, flexible working arrangements, and tailored professional development opportunities, ensuring you can achieve your career aspirations while contributing to meaningful projects that align with our strategic objectives.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer in Chelmsley Wood
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Amtis Professional Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Amtis Professional Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Amtis Professional Ltd!
✨Direct Apply to Amtis Professional Ltd
Let's not forget to apply directly through the Amtis Professional Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Engineer in Chelmsley Wood
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Amtis Professional Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Amtis Professional Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Amtis Professional Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
