At a Glance
- Tasks: Lead IT operations, manage teams, and drive service excellence across multiple sites.
- Company: Established UK business with a focus on technology and customer experience.
- Benefits: Competitive salary, career growth, and the chance to shape IT strategy.
- Other info: Join a dynamic team and contribute to strategic planning and operational improvements.
- Why this job: Take ownership of critical IT functions and make a real impact in a growing organisation.
- Qualifications: Proven IT leadership experience and strong people management skills.
Well established UK multi-site business with its HQ in Birmingham, West Midlands is seeking an IT Operations Manager to lead and mature its core technology services. This is a key opportunity to take ownership of day-to-day IT operations, drive service excellence, and shape the future roadmap across cloud, Network, EUC and application environments. You’ll join a stable, growing organisation where technology is central to business performance and customer experience.
About the Role:
This role is responsible for the effective operation, stability and resilience of the organisation’s IT services across multiple UK sites. You will lead an IT operations team, manage third-party vendors, and ensure services meet agreed SLAs and compliance requirements. Working closely with senior stakeholders, you will contribute to strategic planning and deliver operational improvements that support business growth.
Key Responsibilities:
- Lead and manage day-to-day IT operations across infrastructure, cloud platforms, EUC, M365 and application support.
- Oversee incident, problem and change management processes to ensure timely resolution and minimise service disruption.
- Manage relationships with key technology vendors and service providers, ensuring performance against contracts and SLAs.
- Plan, prioritise and deliver IT operational initiatives and projects in line with the wider technology strategy.
- Monitor and optimise IT operational budgets, including cost control, forecasting and value-for-money assessments.
- Ensure IT services and operations adhere to cybersecurity, data protection and regulatory compliance requirements.
- Develop, coach and performance-manage the IT operations team to build capability and a high-service culture.
- Produce and present operational performance reports, metrics and recommendations to senior stakeholders.
Key Requirements:
- Proven experience in an IT Operations Manager or similar leadership role ideally in a multi-site end user environment.
- Experience managing cloud-based services, SD-WAN and Cloud Telephony in an operational context.
- Demonstrable track record in incident and problem management within business-critical environments.
- Experience managing third-party vendors and service providers, including contracts and SLAs.
- Solid understanding of cybersecurity principles and compliance considerations in an operational setting.
- Strong people management skills with experience leading and developing technical teams.
- Strong background in IT service management with practical application of ITIL processes.
- Confident stakeholder management and communication skills, able to influence at multiple levels.
Desirable Skills:
- Experience supporting or overseeing Microsoft 365, Teams Telephony and end-user computing environments at scale.
- Managing application support operations within a complex business landscape including SaaS and some legacy apps.
- Exposure to IT strategy development and roadmapping in conjunction with senior leadership.
- Experience in implementing or improving ITSM tooling, monitoring and automation.
- Familiarity with working in regulated or highly audited environments.
Qualifications:
- Degree in Information Technology, Computer Science or a related discipline is an advantage.
- ITIL Foundation certification (v3 or v4) required; higher-level ITIL certifications advantageous.
- Relevant cloud certification (e.g. Azure) ideal.
- Management or leadership training/qualification beneficial.
If you’re an experienced IT Operations Manager ready to take ownership of a critical function in a well established UK multi-site business with its HQ in Birmingham, West Midlands, apply now to explore this opportunity further.
IT Operations Manager in Birmingham employer: Amtis Professional Ltd
Join a well-established UK multi-site business headquartered in Birmingham, where technology is at the heart of our operations and customer experience. As an IT Operations Manager, you will thrive in a supportive work culture that prioritises employee growth and development, offering opportunities to lead a dynamic team and shape the future of our IT services. With a focus on service excellence and strategic planning, this role provides a unique chance to make a meaningful impact in a stable and growing organisation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager in Birmingham
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Operations Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its tech stack. Familiarise yourself with their cloud services and IT operations. This will help you speak their language and show that you're genuinely interested in the role.
✨Tip Number 3
Don’t just wait for job postings; proactively reach out to companies you admire. Send them a message expressing your interest in potential IT Operations Manager roles. Sometimes, opportunities are created rather than found!
✨Tip Number 4
When you find a role that excites you, apply through our website! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it shows you're serious about joining us!
We think you need these skills to ace IT Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT operations, cloud services, and team management. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Operations Manager role. Share specific examples of your past successes and how they relate to our needs.
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to highlight your people management experience. We love seeing how you've developed teams and driven service excellence in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Amtis Professional Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud services, EUC, and application support. Be ready to discuss specific technologies you've worked with, especially those mentioned in the job description, like Microsoft 365 and SD-WAN.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading IT operations teams. Think about how you've developed team capabilities and fostered a high-service culture, as this will resonate well with the interviewers.
✨Understand Vendor Management
Be ready to talk about your experience managing third-party vendors and ensuring they meet SLAs. Have some examples of how you've handled vendor relationships and any challenges you've overcome in this area.
✨Prepare for Strategic Discussions
Since you'll be working closely with senior stakeholders, think about how you've contributed to strategic planning in previous roles. Prepare to discuss operational improvements you've implemented that supported business growth.
