IT Asset and Configuration Manager

We're working with a global organisation to find an Asset & Configuration Management Lead. You'll own the CMDB and the asset lifecycle across a large international technology estate, and make sure the data in both can be trusted by the people who rely on it.

It's a practice owner role. You set the standards, governance and roadmap, and sit alongside the other ITSM practice owners to make sure Change, Incident, Problem and Vulnerability Management are working from accurate configuration data.

What you'll be doing

• Owning the Snow system data and ServiceNow CMDB: CI model, data standards, certification and Service Mapping
• Governing hardware assets from purchase through to disposal, with controls that keep the global inventory accurate
• Setting data quality KPIs, reconciliation and audit controls, and reporting on data health
• Keeping both practices aligned with ITIL 4, ISO 27001 and audit requirements
• Working with Infrastructure, Security, Architecture, Procurement and Finance
• Driving automation and a clear maturity roadmap

What you'll need

• Experience leading HAM, SAM and Configuration Management in a large enterprise
• Hands‑on ServiceNow CMDB and HAM experience
• Strong ITIL 4 knowledge
• A background in governance, policy and operational controls
• Confidence influencing senior stakeholders

ServiceNow CIS-CMDB or HAM certification, ITIL 4 Managing Professional and experience with Discovery and ITOM are all a bonus.

What's on offer

Competitive salary, hybrid and flexible working, pension and insurance benefits, certification support and international career opportunities.

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