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For Companies At a Glance
- Tasks: Lead and manage core IT services while ensuring system stability and efficiency.
- Company: Join a dynamic organisation focused on delivering effective ICT services.
- Benefits: Enjoy a competitive salary and the opportunity for career growth.
- Why this job: Be part of a transformative project and engage with diverse stakeholders.
- Qualifications: Experience in Service Management and strong communication skills are essential.
- Other info: This is a permanent role based in Gloucester/Cheltenham.
The predicted salary is between 43200 - 57600 £ per year.
IT Service Delivery Manager
Location: Gloucester/Cheltenham
Contract: Permanent
Salary: Up to £54,000
This role is responsible for managing and supporting the organisation’s core systems, including the transition to their new platform. It involves overseeing service performance, ensuring system stability, and working closely with internal teams, suppliers, and stakeholders to deliver effective ICT services.
What You’ll Be Doing:
- Lead and manage three core services.
- Set strategic direction and ensure alignment with organisational goals.
- Oversee the stability, efficiency, and availability of core systems.
- Support the transition to the new RMS platform.
- Collaborate with project and delivery teams to ensure smooth service integration.
- Engage with diverse stakeholders, partners, and suppliers.
- Provide expert consultation on service delivery and project implementation.
What We’re Looking For:
- Proven experience in a Service Management role.
- Strong stakeholder management and communication skills.
- Experience working with external partners and suppliers.
- Ability to lead through change and manage complex service transitions.
- Familiarity with records management systems (RMS) is desirable.
Information Technology Service Delivery Manager employer: Amtis - Digital, Technology, Transformation
Contact Detail:
Amtis - Digital, Technology, Transformation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT service delivery and management. Understanding current best practices will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience with records management systems (RMS). Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service transitions in the past. Highlighting your experience with complex changes will show that you're capable of leading through similar challenges.
✨Tip Number 4
Research StudySmarter's core services and values. Tailoring your conversation to align with our mission will demonstrate your genuine interest in the role and the company, making you a more appealing candidate.
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management and stakeholder engagement. Use specific examples that demonstrate your ability to lead through change and manage complex transitions.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Clearly outline how your skills and experiences align with the job requirements, particularly your experience with core systems and service delivery.
Highlight Relevant Skills: Emphasise your strong communication skills and experience working with external partners and suppliers. Mention any familiarity you have with records management systems (RMS) to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Amtis - Digital, Technology, Transformation
✨Showcase Your Service Management Experience
Be prepared to discuss your previous roles in service management. Highlight specific examples where you successfully managed services, improved performance, or led transitions. This will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Stakeholder Engagement Skills
Since this role involves working closely with various stakeholders, be ready to share experiences that showcase your communication and relationship-building skills. Discuss how you've effectively engaged with partners and suppliers in past projects.
✨Demonstrate Change Management Abilities
The ability to lead through change is crucial for this position. Prepare to talk about instances where you managed complex service transitions. Explain your approach and the outcomes to illustrate your leadership in challenging situations.
✨Familiarity with Records Management Systems
While familiarity with RMS is desirable, if you have experience with similar systems, make sure to mention it. Discuss how your knowledge can contribute to a smooth transition to the new platform and enhance service delivery.
