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For Companies At a Glance
- Tasks: Lead and manage core IT services while ensuring system stability and efficiency.
- Company: Join a dynamic organisation focused on delivering effective ICT services.
- Benefits: Enjoy a competitive salary and the opportunity for career growth.
- Why this job: Be part of a transformative project and engage with diverse stakeholders.
- Qualifications: Experience in Service Management and strong communication skills are essential.
- Other info: Familiarity with records management systems is a plus.
The predicted salary is between 43200 - 57600 £ per year.
This role is responsible for managing and supporting the organisation’s core systems, including the transition to their new platform. It involves overseeing service performance, ensuring system stability, and working closely with internal teams, suppliers, and stakeholders to deliver effective ICT services.
What You’ll Be Doing:
- Lead and manage three core services.
- Set strategic direction and ensure alignment with organisational goals.
- Oversee the stability, efficiency, and availability of core systems.
- Support the transition to the new RMS platform.
- Collaborate with project and delivery teams to ensure smooth service integration.
- Engage with diverse stakeholders, partners, and suppliers.
- Provide expert consultation on service delivery and project implementation.
What We’re Looking For:
- Proven experience in a Service Management role.
- Strong stakeholder management and communication skills.
- Experience working with external partners and suppliers.
- Ability to lead through change and manage complex service transitions.
- Familiarity with records management systems (RMS) is desirable.
Information Technology Service Delivery Manager employer: Amtis - Digital, Technology, Transformation
Contact Detail:
Amtis - Digital, Technology, Transformation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT service delivery and management. Understanding current best practices will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in managing core systems and service transitions. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder relationships and service performance in previous roles. Real-life scenarios can showcase your expertise and problem-solving skills effectively.
✨Tip Number 4
Research StudySmarter's current projects and initiatives related to ICT services. Being knowledgeable about our work will allow you to tailor your discussions and show how you can contribute to our goals.
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management and stakeholder engagement. Use specific examples that demonstrate your ability to lead through change and manage complex transitions.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Clearly outline how your skills and experiences align with the job requirements, particularly your familiarity with records management systems and your experience with external partners.
Highlight Key Achievements: When detailing your previous roles, focus on key achievements that showcase your ability to oversee service performance and ensure system stability. Quantify your successes where possible to make a stronger impact.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail.
How to prepare for a job interview at Amtis - Digital, Technology, Transformation
✨Showcase Your Service Management Experience
Be prepared to discuss your previous roles in service management. Highlight specific examples where you successfully managed core systems and improved service delivery, as this will demonstrate your capability for the role.
✨Emphasise Stakeholder Engagement Skills
Since the role involves working closely with various stakeholders, be ready to share experiences where you effectively communicated and collaborated with different teams or external partners. This will show your ability to manage relationships and drive results.
✨Demonstrate Change Management Abilities
The position requires leading through change, so prepare to discuss how you've navigated complex transitions in the past. Share strategies you used to ensure stability and efficiency during these changes.
✨Familiarity with Records Management Systems
If you have experience with records management systems (RMS), make sure to mention it. If not, do some research on RMS and be ready to discuss how you would approach learning and implementing such systems in your new role.
