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For Companies At a Glance
- Tasks: Lead digital projects, enhance customer experience, and implement new CRM systems.
- Company: Join a dynamic team in Birmingham focused on data-driven marketing solutions.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make an impact by improving customer journeys and collaborating with innovative teams.
- Qualifications: Bachelor’s degree in Business, Marketing, or Data Science; proven analytical skills required.
- Other info: Fixed term position with a salary range of £55,000 - £65,000.
The predicted salary is between 47000 - 65000 £ per year.
We are seeking a skilled Business Analyst to join our clients team in Birmingham. The ideal candidate will have strong expertise working on Digital Customer Experience type projects, including CRM and Data led Marketing systems. You will collaborate closely with digital and product teams to lead requirements and documentation for a new CRM and Marketing system implementation. Experience of Retail / Customer interaction type CRM / Marketing environments will be a big benefit.
Key Responsibilities:
- Analyse and interpret business processes, customer interactions and touchpoints to enhance CRM strategies and improve customer experience.
- Work with marketing teams to understand the needs of large volume data-driven and AI campaign tools.
- Collaborate with digital and product teams to identify opportunities for product enhancements and process improvements.
- Work closely with Data Engineering teams to elicit data migration requirements for migration to new CRM and Marketing systems.
Requirements:
- Proven experience as a Business Analyst, preferably in Customer Experience, CRM, or Marketing.
- Strong analytical skills and proficiency in data analysis tools.
- Experience working with digital and product teams.
- Ability to translate complex data into actionable insights.
- Bachelor’s degree in Business, Marketing, Data Science, or a related field.
If you are passionate about leveraging data to drive business success and have a background in customer experience and CRM, we would love to hear from you.
Contact Detail:
Amtis - Digital, Technology, Transformation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Business Analyst - Digital
✨Tip Number 1
Familiarise yourself with the latest trends in digital customer experience and CRM systems. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the field of data analysis and digital marketing. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer journeys or implemented data-driven strategies in previous roles. Being able to articulate your past successes will set you apart from other candidates.
✨Tip Number 4
Research our company, StudySmarter, and understand our mission and values. Tailoring your conversation to align with what we stand for will show your genuine interest in joining our team and contribute to our goals.
We think you need these skills to ace Data Business Analyst - Digital
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in digital customer experience projects, CRM systems, and data analysis. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leveraging data to enhance customer experiences. Mention how your background aligns with the requirements of the role and provide examples of past successes in similar positions.
Highlight Relevant Skills: Emphasise your analytical skills and proficiency in data analysis tools. Be sure to mention any experience you have with AI campaign tools and your ability to translate complex data into actionable insights.
Showcase Collaboration Experience: Since the role involves working closely with digital and product teams, include examples of past collaborations. Highlight how you contributed to team success and improved processes or products through your insights.
How to prepare for a job interview at Amtis - Digital, Technology, Transformation
✨Showcase Your Analytical Skills
As a Business Analyst, your analytical skills are crucial. Be prepared to discuss specific examples of how you've used data analysis tools to derive insights and improve customer experiences in previous roles.
✨Understand the Digital Landscape
Familiarise yourself with the latest trends in digital marketing and CRM systems. Demonstrating knowledge about current technologies and methodologies will show that you are proactive and well-informed.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would approach specific challenges related to customer interactions and data-driven marketing campaigns.
✨Highlight Collaboration Experience
Since the role involves working closely with various teams, be ready to share examples of successful collaborations. Discuss how you’ve worked with digital, product, and data engineering teams to achieve project goals.
