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- Tasks: Lead digital projects to enhance customer experience through data analysis and CRM implementation.
- Company: Join a dynamic team in Birmingham focused on innovative digital marketing solutions.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer journeys while collaborating with creative teams.
- Qualifications: Bachelor’s degree in Business, Marketing, or Data Science; proven experience in CRM and data analysis.
- Other info: This is a fixed-term salaried position with a salary range of £55,000 - £65,000.
The predicted salary is between 47000 - 78000 £ per year.
We are seeking a skilled Business Analyst to join our clients team in Birmingham. The ideal candidate will have strong expertise working on Digital Customer Experience type projects, including CRM and Data led Marketing systems. You will collaborate closely with digital and product teams to lead requirements and documentation for a new CRM and Marketing system implementation. Experience of Retail / Customer interaction type CRM / Marketing environments will be a big benefit.
Analyse and interpret business processes, customer interactions and touchpoints to enhance CRM strategies and improve customer experience.
- Work with marketing teams to understand the needs of large volume data-driven and AI campaign tools.
- Collaborate with digital and product teams to identify opportunities for product enhancements and process improvements.
- Work closely with Data Engineering teams to elicit data migration requirements for migration to new CRM and Marketing systems.
Proven experience as a Business Analyst, preferably in Customer Experience, CRM, or Marketing.
- Strong analytical skills and proficiency in data analysis tools.
- Experience working with digital and product teams.
- Ability to translate complex data into actionable insights.
- Bachelor’s degree in Business, Marketing, Data Science, or a related field.
If you are passionate about leveraging data to drive business success and have a background in customer experience and CRM, we would love to hear from you.
Data Business Analyst - Digital employer: Amtis - Digital, Technology, Transformation
Contact Detail:
Amtis - Digital, Technology, Transformation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Business Analyst - Digital
✨Tip Number 1
Familiarise yourself with the latest trends in digital customer experience and CRM systems. Understanding current tools and methodologies will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Network with professionals in the field of data analysis and digital marketing. Attend industry events or webinars to connect with potential colleagues and learn more about the specific challenges they face.
✨Tip Number 3
Prepare to discuss your previous experiences with data-driven projects. Be ready to share specific examples of how you've improved customer journeys or implemented successful CRM strategies in past roles.
✨Tip Number 4
Research the company’s current CRM and marketing strategies. Understanding their existing systems and identifying areas for improvement will allow you to propose valuable insights during your discussions.
We think you need these skills to ace Data Business Analyst - Digital
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in digital customer experience projects, CRM systems, and data analysis. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leveraging data to enhance customer experiences. Mention how your background aligns with the requirements of the role and provide examples of past successes in similar positions.
Highlight Relevant Skills: Emphasise your analytical skills and proficiency in data analysis tools. Be sure to mention any experience you have with marketing systems and your ability to translate complex data into actionable insights.
Showcase Collaboration Experience: Since the role involves working closely with digital and product teams, include examples of past collaborations. Highlight how you contributed to team success and improved processes or products through your insights.
How to prepare for a job interview at Amtis - Digital, Technology, Transformation
✨Showcase Your Analytical Skills
As a Data Business Analyst, your analytical skills are crucial. Be prepared to discuss specific examples of how you've used data analysis tools to derive insights and improve customer experiences in previous roles.
✨Understand the Digital Landscape
Familiarise yourself with the latest trends in digital marketing and CRM systems. Demonstrating knowledge about current technologies and methodologies will show that you are proactive and well-informed.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would approach specific challenges related to customer interactions and data migration, as these are key aspects of the role.
✨Highlight Collaboration Experience
Since the role involves working closely with various teams, be ready to share examples of successful collaborations. Discuss how you’ve worked with marketing, digital, and product teams to achieve common goals.
