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For Companies At a Glance
- Tasks: Lead digital projects, analyse customer journeys, and enhance CRM strategies.
- Company: Join a dynamic team in Birmingham focused on digital customer experience.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make an impact by improving customer experiences through data-driven insights.
- Qualifications: Bachelor’s degree in Business, Marketing, or Data Science; proven experience as a Business Analyst.
- Other info: Fixed term position with a salary range of £55,000 - £65,000.
The predicted salary is between 44000 - 52000 £ per year.
We are seeking a skilled Business Analyst to join our clients team in Birmingham. The ideal candidate will have strong expertise working on Digital Customer Experience type projects, including CRM and Data led Marketing systems. You will collaborate closely with digital and product teams to lead requirements and documentation for a new CRM and Marketing system implementation. Experience of Retail / Customer interaction type CRM / Marketing environments will be a big benefit.
Key Responsibilities:
- Analyse and interpret business processes, customer interactions and touchpoints to enhance CRM strategies and improve customer experience.
- Work with marketing teams to understand the needs of large volume data-driven and AI campaign tools.
- Collaborate with digital and product teams to identify opportunities for product enhancements and process improvements.
- Work closely with Data Engineering teams to elicit data migration requirements for migration to new CRM and Marketing systems.
Requirements:
- Proven experience as a Business Analyst, preferably in Customer Experience, CRM, or Marketing.
- Strong analytical skills and proficiency in data analysis tools.
- Experience working with digital and product teams.
- Ability to translate complex data into actionable insights.
- Bachelor’s degree in Business, Marketing, Data Science, or a related field.
If you are passionate about leveraging data to drive business success and have a background in customer experience and CRM, we would love to hear from you.
Contact Detail:
Amtis - Digital, Technology, Transformation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (Digital Projects)
✨Tip Number 1
Familiarise yourself with the latest trends in digital customer experience and CRM systems. Understanding the current landscape will help you speak confidently about how your skills align with the needs of the role.
✨Tip Number 2
Network with professionals in the field, especially those who have experience in digital marketing and CRM implementations. Engaging with industry experts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully analysed customer journeys or implemented data-driven strategies. Real-life examples will demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Stay updated on data analysis tools and methodologies relevant to CRM and marketing. Being able to showcase your proficiency in these areas will set you apart from other candidates.
We think you need these skills to ace Business Analyst (Digital Projects)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital customer experience projects, CRM systems, and data analysis. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leveraging data to enhance customer experiences. Mention how your background aligns with the requirements of the role and provide examples of past successes in similar projects.
Highlight Analytical Skills: Emphasise your analytical skills and proficiency in data analysis tools. Provide concrete examples of how you've used these skills to drive business improvements or enhance customer interactions.
Showcase Collaboration Experience: Discuss your experience working with digital and product teams. Highlight any successful collaborations that led to product enhancements or process improvements, as this is crucial for the role.
How to prepare for a job interview at Amtis - Digital, Technology, Transformation
✨Understand the Role
Make sure you have a solid grasp of what a Business Analyst does, especially in the context of digital projects. Familiarise yourself with CRM systems and data-driven marketing strategies, as these will be key topics during your interview.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data analysis to drive decisions or improve customer experiences. Highlight any tools or methodologies you've employed to analyse data effectively.
✨Collaborate and Communicate
Since the role involves working closely with various teams, be ready to demonstrate your collaboration skills. Share experiences where you've successfully worked with marketing, digital, or product teams to achieve project goals.
✨Prepare Questions
Have insightful questions ready for your interviewers about their current CRM and marketing systems. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
