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For Companies At a Glance
- Tasks: Lead digital projects, analyse customer journeys, and enhance CRM strategies.
- Company: Join a dynamic team in Birmingham focused on digital marketing and customer experience.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make an impact by improving customer experiences through data-driven insights and collaboration.
- Qualifications: Bachelor’s degree in Business, Marketing, or Data Science; proven experience as a Business Analyst.
- Other info: Fixed term position with a salary range of £55,000 - £65,000.
The predicted salary is between 44000 - 52000 £ per year.
We are seeking a skilled Business Analyst to join our clients team in Birmingham. The ideal candidate will have strong expertise working on Digital Customer Experience type projects, including CRM and Data led Marketing systems. You will collaborate closely with digital and product teams to lead requirements and documentation for a new CRM and Marketing system implementation. Experience of Retail / Customer interaction type CRM / Marketing environments will be a big benefit.
Key Responsibilities:
- Analyse and interpret business processes, customer interactions and touchpoints to enhance CRM strategies and improve customer experience.
- Work with marketing teams to understand the needs of large volume data-driven and AI campaign tools.
- Collaborate with digital and product teams to identify opportunities for product enhancements and process improvements.
- Work closely with Data Engineering teams to elicit data migration requirements for migration to new CRM and Marketing systems.
Requirements:
- Proven experience as a Business Analyst, preferably in Customer Experience, CRM, or Marketing.
- Strong analytical skills and proficiency in data analysis tools.
- Experience working with digital and product teams.
- Ability to translate complex data into actionable insights.
- Bachelor’s degree in Business, Marketing, Data Science, or a related field.
If you are passionate about leveraging data to drive business success and have a background in customer experience and CRM, we would love to hear from you.
Business Analyst (Digital Projects) employer: Amtis - Digital, Technology, Transformation
Contact Detail:
Amtis - Digital, Technology, Transformation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (Digital Projects)
✨Tip Number 1
Familiarise yourself with the latest trends in digital customer experience and CRM systems. Understanding the current landscape will help you speak confidently about how your skills align with the needs of the role.
✨Tip Number 2
Network with professionals in the field, especially those who have experience in digital marketing and CRM implementations. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully analysed customer journeys or implemented data-driven strategies. Real-life examples will demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Stay updated on data analysis tools and methodologies relevant to CRM and marketing. Being able to showcase your proficiency in these areas will set you apart from other candidates.
We think you need these skills to ace Business Analyst (Digital Projects)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in digital customer experience projects, particularly with CRM and data-led marketing systems. Use specific examples that demonstrate your analytical skills and ability to work with digital and product teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leveraging data to enhance customer experiences. Mention your relevant experience in retail or customer interaction environments and how it aligns with the role's requirements.
Highlight Relevant Skills: Emphasise your proficiency in data analysis tools and your ability to translate complex data into actionable insights. This is crucial for the Business Analyst position, so make sure these skills stand out in your application.
Showcase Collaboration Experience: Since the role involves working closely with various teams, include examples of past collaborations with marketing, digital, and product teams. Highlight any successful projects where you contributed to process improvements or product enhancements.
How to prepare for a job interview at Amtis - Digital, Technology, Transformation
✨Showcase Your Analytical Skills
As a Business Analyst, your analytical skills are crucial. Be prepared to discuss specific examples of how you've used data analysis tools to derive insights and improve customer experiences in previous roles.
✨Understand the Digital Landscape
Familiarise yourself with the latest trends in digital marketing and CRM systems. Demonstrating knowledge about current technologies and methodologies will show that you are proactive and well-informed.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would approach specific challenges related to customer interactions and data migration, as these are key aspects of the role.
✨Highlight Collaboration Experience
This role requires working closely with various teams. Share examples of successful collaborations with digital, product, and marketing teams, emphasising your ability to communicate effectively and drive projects forward.
