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For Companies At a Glance
- Tasks: Join our team as a Business Analyst, enhancing customer experiences through data-driven insights.
- Company: We're a dynamic company focused on digital marketing and customer journey improvements.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of impactful projects that shape customer interactions and drive business success.
- Qualifications: Experience in CRM or Marketing, strong analytical skills, and a relevant degree are essential.
- Other info: This is a fixed-term salaried position based in Birmingham, with flexible working options.
The predicted salary is between 44000 - 52000 £ per year.
We are seeking a skilled Business Analyst to join our clients team in Birmingham. The ideal candidate will have strong expertise working on Digital Customer Experience type projects, including CRM and Data led Marketing systems. You will collaborate closely with digital and product teams to lead requirements and documentation for a new CRM and Marketing system implementation. Experience of Retail / Customer interaction type CRM / Marketing environments will be a big benefit.
Responsibilities:
- Analyse and interpret business processes, customer interactions and touchpoints to enhance CRM strategies and improve customer experience.
- Work with marketing teams to understand the needs of large volume data-driven and AI campaign tools.
- Collaborate with digital and product teams to identify opportunities for product enhancements and process improvements.
- Develop requirements for reporting and dashboards.
- Work closely with Data Engineering teams to elicit data migration requirements for migration to new CRM and Marketing systems.
Requirements:
- Proven experience as a Business Analyst, preferably in Customer Experience, CRM, or Marketing.
- Strong analytical skills and proficiency in data analysis tools.
- Experience working with digital and product teams.
- Excellent communication and stakeholder management skills.
- Ability to translate complex data into actionable insights.
- Bachelor’s degree in Business, Marketing, Data Science, or a related field.
If you are passionate about leveraging data to drive business success and have a background in customer experience and CRM, we would love to hear from you. Apply now!
Contact Detail:
Amtis - Digital, Technology, Transformation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Digital (Birmingham)
✨Tip Number 1
Familiarise yourself with the latest trends in digital customer experience and CRM systems. Being knowledgeable about current tools and technologies will help you stand out during discussions with our team.
✨Tip Number 2
Network with professionals in the field of business analysis, particularly those who have experience in digital marketing and CRM. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer journeys or implemented data-driven strategies in previous roles. Real-life case studies can demonstrate your expertise and problem-solving skills effectively.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss the tools you’ve used for data analysis. Highlighting your proficiency in these tools can reassure us of your capability to handle the responsibilities of the role.
We think you need these skills to ace Business Analyst - Digital (Birmingham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Business Analyst, particularly in Digital Customer Experience and CRM systems. Use specific examples that demonstrate your analytical skills and proficiency in data analysis tools.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leveraging data to enhance customer experiences. Mention your familiarity with marketing systems and how your previous roles have prepared you for this position.
Highlight Relevant Skills: Clearly outline your skills in stakeholder management, communication, and translating complex data into actionable insights. These are crucial for the role and should be evident in both your CV and cover letter.
Showcase Your Experience: If you have worked on projects involving data-driven marketing or CRM implementations, make sure to detail these experiences. Use metrics or outcomes to illustrate your impact in previous roles.
How to prepare for a job interview at Amtis - Digital, Technology, Transformation
✨Showcase Your Analytical Skills
As a Business Analyst, your analytical skills are crucial. Be prepared to discuss specific examples of how you've used data analysis tools to drive insights and improve customer experiences in previous roles.
✨Understand the Digital Landscape
Familiarise yourself with the latest trends in digital marketing and CRM systems. Demonstrating knowledge of current technologies and methodologies will show that you are proactive and well-informed.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would approach specific challenges related to customer interactions and data-driven marketing strategies.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, especially when explaining complex data or processes, to ensure you can engage effectively with stakeholders.
