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For Companies At a Glance
- Tasks: Join our team to enhance customer experiences through data-driven insights and CRM strategies.
- Company: A dynamic company in Birmingham focused on digital marketing and customer journey improvements.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of exciting projects that shape customer interactions and drive business success.
- Qualifications: Experience in Business Analysis, CRM, or Marketing is essential; a degree in a related field is preferred.
- Other info: This is a fixed-term salaried position with a salary range of £55,000 - £65,000.
The predicted salary is between 46000 - 58000 £ per year.
We are seeking a skilled Business Analyst to join our clients team in Birmingham. The ideal candidate will have strong expertise working on Digital Customer Experience type projects, including CRM and Data led Marketing systems. You will collaborate closely with digital and product teams to lead requirements and documentation for a new CRM and Marketing system implementation. Experience of Retail / Customer interaction type CRM / Marketing environments will be a big benefit.
Responsibilities:
- Analyse and interpret business processes, customer interactions and touchpoints to enhance CRM strategies and improve customer experience.
- Work with marketing teams to understand the needs of large volume data-driven and AI campaign tools.
- Collaborate with digital and product teams to identify opportunities for product enhancements and process improvements.
- Develop requirements for reporting and dashboards.
- Work closely with Data Engineering teams to elicit data migration requirements for migration to new CRM and Marketing systems.
Requirements:
- Proven experience as a Business Analyst, preferably in Customer Experience, CRM, or Marketing.
- Strong analytical skills and proficiency in data analysis tools.
- Experience working with digital and product teams.
- Excellent communication and stakeholder management skills.
- Ability to translate complex data into actionable insights.
- Bachelor’s degree in Business, Marketing, Data Science, or a related field.
If you are passionate about leveraging data to drive business success and have a background in customer experience and CRM, we would love to hear from you. Apply now!
Business Analyst - Digital employer: Amtis - Digital, Technology, Transformation
Contact Detail:
Amtis - Digital, Technology, Transformation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Digital
✨Tip Number 1
Familiarise yourself with the latest trends in digital customer experience and CRM systems. Understanding current tools and methodologies will help you speak confidently about your insights during interviews.
✨Tip Number 2
Network with professionals in the field of business analysis, particularly those who have experience in digital marketing and CRM. Attend industry events or join online forums to make connections that could lead to valuable referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past work where you've successfully improved customer journeys or implemented data-driven strategies. Real-life case studies can demonstrate your expertise effectively.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your conversation to align with our mission can show your genuine interest and fit for the role, making you a more appealing candidate.
We think you need these skills to ace Business Analyst - Digital
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Business Analyst, particularly in Digital Customer Experience and CRM systems. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for data-driven marketing and customer experience. Mention specific projects where you've successfully implemented CRM strategies or improved customer interactions.
Highlight Analytical Skills: In your application, emphasise your analytical skills and proficiency with data analysis tools. Provide examples of how you've used these skills to drive business success in previous roles.
Showcase Collaboration Experience: Demonstrate your ability to work with digital and product teams. Include examples of past collaborations that led to successful project outcomes, especially in CRM or marketing environments.
How to prepare for a job interview at Amtis - Digital, Technology, Transformation
✨Understand the Role
Make sure you have a solid grasp of what a Business Analyst in a digital context entails. Familiarise yourself with CRM systems and data-driven marketing strategies, as these will be central to your discussions.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've successfully analysed data or improved customer interactions. Be ready to discuss specific tools you've used and how they contributed to your success.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be prepared to explain complex data insights in a way that’s easy to understand for stakeholders.
✨Ask Insightful Questions
Demonstrate your interest in the company and the role by preparing thoughtful questions. Inquire about their current CRM systems, challenges they face in customer experience, or how they measure the success of their marketing campaigns.
