At a Glance
- Tasks: Lead the strategy and delivery of customer service solutions using Dynamics 365.
- Company: Join a leading organisation at the forefront of CRM transformation.
- Benefits: Competitive salary up to £75k, hybrid work, and opportunities for professional growth.
- Other info: Exciting role with potential exposure to AI and Azure technologies.
- Why this job: Make a real impact by shaping customer interaction platforms and driving innovation.
- Qualifications: Strong experience with D365 CE and proven track record in Omnichannel solutions.
The predicted salary is between 70000 - 90000 £ per year.
We’re partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale.
The role involves taking ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include:
- Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions
- Delivering Live Chat, Voice and digital channel integrations
- Driving Teams telephony integration within the CRM estate
- Translating business requirements into scalable, well-architected solutions
- Working closely with technical teams to integrate D365 with wider platforms
- Supporting user adoption through workshops, training and continuous improvement
What we’re looking for:
- Strong experience as a D365 CE techno-functional consultant (Customer Service focus)
- Proven track record delivering Omnichannel solutions (chat, voice, digital)
- Hands-on with Power Platform (Power Apps, Power Automate, Dataverse)
- Experience integrating Teams Phone / telephony solutions
- Confident working with stakeholders and producing solution designs
- Understanding of ALM / DevOps practices
Nice to have:
- Exposure to Azure, Power BI or Customer Insights
- Interest in AI / Copilot capabilities within D365
Why apply? This is a high-impact role where you’ll shape roadmap, delivery and best practice across a critical CRM platform—combining strategic input with hands-on solution design. If you’re a D365 specialist ready to step into a strategic, delivery-led position, we’d be keen to hear from you.
Contact Details:
Amtis - Digital, Technology, Transformation Recruitment Team
