D365 CE Strategy & Delivery Lead (Omnichannel CRM) in Birmingham

D365 CE Strategy & Delivery Lead (Omnichannel CRM) in Birmingham

Birmingham Full-Time 60000 - 77368 Β£ / year (est.) No working from home possible
Amtis - Digital, Technology, Transformation

At a Glance

  • Tasks: Lead the strategy and delivery of customer service solutions using Dynamics 365.
  • Company: Amtis - a forward-thinking digital transformation company.
  • Benefits: Competitive salary, flexible working, and opportunities for professional growth.
  • Other info: Join a vibrant team focused on innovation and customer success.
  • Why this job: Shape the future of customer engagement in a dynamic Microsoft ecosystem.
  • Qualifications: Experience with D365 CRM and strong leadership skills.

The predicted salary is between 60000 - 77368 Β£ per year.

Amtis - Digital, Technology, Transformation is seeking a D365 CRM Consultant - Strategic Lead in the UK Midlands to shape strategy design and delivery of customer service solutions within a Microsoft ecosystem. You will own the Dynamics 365 Customer Engagement Customer Service capability, leading strategy and hands-on delivery, and designing Omnichannel and Contact Centre solutions across live chat, voice, and digital channels.

D365 CE Strategy & Delivery Lead (Omnichannel CRM) in Birmingham employer: Amtis - Digital, Technology, Transformation

As a Microsoft Dynamics Consultant with us, you'll be part of a dynamic and innovative team in London, where we prioritise employee growth and development. Our collaborative work culture fosters creativity and strategic thinking, allowing you to lead impactful projects that shape customer engagement solutions. Enjoy competitive benefits and the unique opportunity to work in a hybrid environment, balancing professional and personal life while contributing to transformative initiatives in the Microsoft ecosystem.

Amtis - Digital, Technology, Transformation

Contact Details:

Amtis - Digital, Technology, Transformation Recruitment Team

We think you need these skills to ace D365 CE Strategy & Delivery Lead (Omnichannel CRM) in Birmingham

Dynamics 365 Customer Engagement
Omnichannel Solutions Design
Contact Centre Solutions
Live Chat Integration
Voice Channel Management
Digital Channel Strategy
Customer Service Solutions