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For Companies At a Glance
- Tasks: Lead the reception team and support business development activities.
- Company: Join a respected law firm dedicated to providing clear legal solutions.
- Benefits: Gain valuable experience with opportunities for salary progression and increased responsibilities.
- Why this job: Perfect for those who enjoy communication, problem-solving, and making a real impact.
- Qualifications: Strong communication skills and the ability to multitask are essential.
- Other info: This is a hybrid role based in Blackburn, ideal for ambitious individuals.
Company Bio
As a highly regarded full service law firm, our objective is to deliver clear legal solutions which precisely match the needs of you and your business. Our ability to unravel complex problems with strong emphasis on communication is fundamental to our service.
You are here:
OUR AIM IS TO MAKE OUR SERVICES AVAILABLE TO THE WIDEST RANGE OF CLIENTS, SATISFYING OUR COMPANY ETHOS, HELPING PEOPLE FROM ALL WALKS OF LIFE.
Description
A brilliant Apprenticeship opportunity has arisen within our Reception & Business Development Department at our Head Office in Blackburn. This is a unique Hybrid Role which involves leading our Reception Team and also to be an integral part of our Business Development department.
1. Excellent Communication Skills and Presentation based at the Reception Desk of the offices.
2. All Receptionist Duties including telephone calls, dealing with incoming clients, organising the post (internal and external), housekeeping etc.
3. Client Care and Business Development duties:
– Regular business to business communication via telephone with current clients and potential new clients.
– Target driven tasks to enhance and develop the firm’s new business within areas of specialism i.e. Residential Conveyancing.
1.
Progression:
If the candidate is able to showcase the abilities mentioned above, the role will involve progression by the person obtaining more responsibility in maintenance and management of the firm in regards to Client Care, Marketing and Business Development. This will also be reflected financially via a salary increase.
2.
Problem Solving/Creativity/maintaining standards
•
Respond to issues requiring a good understanding of work-area policies and procedures.
•
Resolves complex problems in a thorough and timely manner; use discretion and know who to go to in order to resolve issues and complete tasks.
•
Take a moderate level of accountability in the delivery of services offered by AMT Lawyers.
•
Analyse and interpret a variety of situations and determine the most appropriate course of action.
•
Use appropriate tools available to undertake the task as efficiently as possible
2
•
Use relevant information from various sources to solve problems that impact own work area
•
Update manuals/procedures and provide training to paralegals where appropriate
•
Prioritise work
•
Work as part of a team understanding and focusing on how the role supports the team’s and department’s priorities
•
Work with colleagues to co-ordinate, develop, improve and work to Lexcel standards.
3.
Responsibility and accountability
• Responsible for the receipt and acknowledgment of queries with appropriate tracking and response
• Responsible for prioritising work
• Responsible for supporting others.
4.
Communication
• Interpret and communicate established processes and procedures to a range of audiences
• Convey information/advice to others that can be complex in nature and oversee implementation of any action
• Share information, verbally and in writing, in a clear and concise manner.
• Tailor communication to different audiences and clients.
5.
Decision Making
• Obtain necessary level of information to inform decision making guided by general instructions and practices requiring interpretation.
• Articulate when necessary how decisions have been reached
• Provide advice and feedback to support other’s decision making
• Automatically make decisions on routine issues
• Follow departmental procedures.
• Exercise confidentiality in relation to personal and sensitive information based on AMT Lawyers policy and procedures.
6.
Knowledge & Skill
• Detailed knowledge and understanding of own work area and how it impacts wider operations within AMT Lawyers.
• Ability to use the appropriate system in place applicable in the service area with specific support and training
• Keep up to date with issues relating to the work of the team and department
• Proactively research information from a range of different sources, internally and externally to help inform own knowledge to benefit the work of the team.
• Develop expertise in a range of areas and practice within the firm.
• Personal Health and Safety in the workplace
7.
Risk management
• Understands the risks associated with the nature of the service you are supporting and identifies areas of concern, taking any initial remedial action and raising these appropriately with the head of department and partner.
8.
Innovation and Flexibility
• Ability to transfer skills to a range of service areas with specific support and knowledge available.
• Ability to pick up variance in approaches within specific support and knowledge provided.
• Ability to consider better ways of delivering support, communicating this as a proposed change
•
Willingness to comply with the Solicitors Regulation Authority rules as well as the practice policies and procedures whilst maintaining flexibility in the work completed and personal mind set.
Requirements
• Communication skills
• Organised
• Be able to multi-task
• Committed
• Dedicated
• Consistent
• Punctual
Apprentice Business Administrator (Reception/Help Desk & Business Development Dept) - Ref 14732 employer: AMT Lawyers
Contact Detail:
AMT Lawyers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Business Administrator (Reception/Help Desk & Business Development Dept) - Ref 14732
✨Tip Number 1
Familiarise yourself with the company’s ethos and values. Since this role is in a law firm, understanding their approach to client care and communication will help you align your responses during interviews.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios. This will prepare you for handling calls and dealing with clients effectively, which is crucial for the reception aspect of the role.
✨Tip Number 3
Showcase your organisational skills by preparing a plan on how you would manage multiple tasks at once. Being able to demonstrate your ability to prioritise work will be key in impressing the interviewers.
✨Tip Number 4
Research common challenges faced in business development within the legal sector. Being knowledgeable about these issues will allow you to discuss potential solutions and show your proactive approach during the interview.
We think you need these skills to ace Apprentice Business Administrator (Reception/Help Desk & Business Development Dept) - Ref 14732
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Apprentice Business Administrator position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and achievements. Focus on communication skills, organisation, and any previous customer service roles that demonstrate your ability to handle reception duties.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated problem-solving and decision-making skills in past experiences, as these are crucial for the position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at AMT Lawyers
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, be prepared to demonstrate your ability to communicate clearly and effectively. Practice answering questions concisely and confidently, and consider using examples from past experiences where you successfully communicated with clients or colleagues.
✨Demonstrate Organisational Skills
As an Apprentice Business Administrator, you'll need to juggle multiple tasks. During the interview, highlight your organisational skills by discussing how you prioritise tasks and manage your time effectively. You could mention specific tools or methods you use to stay organised.
✨Prepare for Client Care Scenarios
Expect questions related to client care and business development. Prepare for hypothetical scenarios where you might need to resolve a client issue or develop a new business opportunity. Think about how you would approach these situations and be ready to share your thought process.
✨Emphasise Flexibility and Problem-Solving
The job description mentions the importance of flexibility and problem-solving. Be ready to discuss times when you've had to adapt to changing circumstances or solve unexpected problems. This will show that you can handle the dynamic nature of the role.
