Apprentice Business Administrator (Business Development & Client Care) - Ref 15006

Company Bio

Our office is based in Blackburn on the historic Wellington Street St Johns. Our team of people consists of highly experienced and respected lawyers who are supported by ambitious and committed paralegals. Our specialists are accredited in their area of legal expertise and we are confident that we can provide all our clients with a quality and effective service. We are especially committed to maintaining excellent client care and seek to provide services of the highest level. We are always looking to improve our standards of service and are committed to ensuring that we provide timely and effective communication to our clients. We are always mindful of any language or other barriers which affect our clients and therefore we are able to provide our services in various languages.

Description

A brilliant Apprenticeship opportunity has arisen within our Client Care & Business Development Team at our Head Office in Blackburn.
The candidate chosen will work alongside the Business Development & Client Care Team. The main purpose of the role will be to manage a portfolio of current business clients. Also, to build new working relationships with businesses incidental to Residential Conveyancing. This role will also require the individual to enhance the company’s reputation on social media and review platforms.

A non-exhaustive list of the tasks which will be included within this role have been listed below:

1. 1. Telephone calls to various businesses to introduce our Conveyancing and Personal Injury Services.
2. 2. Arranging Teams Calls and Meetings with service linked businesses.
3. 3. Managing a list of existing service-linked businesses (sources).
4. 4. Completing internal office tasks to ensure the smooth running of the individual Departments within the company.
5. 5. Meeting business clients to build rapport and to ensure quality of service is achieved by all Departments within the firm.

Progression: If the candidate can showcase the abilities mentioned above, the role will involve progression by the person obtaining more responsibility in maintenance and management of the firm in regards to Client Care, Marketing and Business Development. This will also be reflected financially via a salary increase.

Problem Solving/Creativity/maintaining standards

• Respond to issues requiring a good understanding of work-area policies and procedures.
• Resolves complex problems in a thorough and timely manner; use discretion and know who to go to in order to resolve issues and complete tasks.
• Take a moderate level of accountability in the delivery of services offered by AMT Lawyers.
• Analyse and interpret a variety of situations and determine the most appropriate course of action.
• Use appropriate tools available to undertake the task as efficiently as possible
• Use relevant information from various sources to solve problems that impact own work area
• Update manuals/procedures and provide training to paralegals where appropriate
• Prioritise work
• Work as part of a team understanding and focusing on how the role supports the team’s and department’s priorities
• Work with colleagues to co-ordinate, develop, improve and work to Lexcel standards.

Responsibility and accountability

• Responsible for the receipt and acknowledgment of queries with appropriate tracking and response
• Responsible for prioritising work
• Responsible for supporting others.

Communication

• Interpret and communicate established processes and procedures to a range of audiences
• Convey information/advice to others that can be complex in nature and oversee implementation of any action
• Share information, verbally and in writing, in a clear and concise manner.
• Tailor communication to different audiences and clients.

Decision Making

• Obtain necessary level of information to inform decision making guided by general instructions and practices requiring interpretation.
• Articulate when necessary, how decisions have been reached
• Provide advice and feedback to support other’s decision making
• Automatically make decisions on routine issues
• Follow departmental procedures.
• Exercise confidentiality in relation to personal and sensitive information based on AMT Lawyers policy and procedures.

Knowledge & Skill

• Detailed knowledge and understanding of own work area and how it impacts wider operations within AMT Lawyers.
• Ability to use the appropriate system in place applicable in the service area with specific support and training
• Keep up to date with issues relating to the work of the team and department
• Proactively research information from a range of different sources, internally and externally to help inform own knowledge to benefit the work of the team.
• Develop expertise in a range of areas and practice within the firm.
• Personal Health and Safety in the workplace

Risk management

• Understands the risks associated with the nature of the service you are supporting and identifies areas of concern, taking any initial remedial action and raising these appropriately with the head of department and partner.

Innovation and Flexibility

• Ability to transfer skills to a range of service areas with specific support and knowledge available.
• Ability to pick up variance in approaches within specific support and knowledge provided.
• Ability to consider better ways of delivering support, communicating this as a proposed change

Requirements

To work positively and inclusively with colleagues and customers so that AMT Lawyers provide a quality service and additionally to deliver services that do not discriminate against people on the ground of their age, sexuality, religion or belief, race, gender or disabilities.

To fulfill personal requirements, where appropriate, with regard to AMT Lawyers policies and procedures, health, safety and welfare, customer care, emergency, evacuation, security and promotion of the firm’s priorities. Maintaining and upholding the firm’s reputation whilst dealing with all aspects of the role.

To work flexibly in the interests of the service. This may include undertaking other duties provided that these are appropriate to the employee’s background, skills and abilities. Where this occurs, there will be consultation with the employee and any necessary personal development will be considered.

Additional Info

Monthly Bonus Packages: Available – Based on:

• Enhancing Firm Reputation Online via Review Platforms and social media
• New Business relationships created
• Meetings arranged with new business sources
• New Business Performance
• Overall performance

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