AMT Auto provides complete vehicle solutions for both businesses and individuals, offering rental, leasing, buying, selling, and insurance services. The company delivers short- and long-term vehicle rentals. It also offers flexible and affordable leasing options and high-quality vehicles for purchase at competitive prices. Customers benefit from tailored insurance services and individual valuations to achieve the best possible sale price for their vehicles. AMT Auto focuses on convenience, value, and personalized service across all aspects of vehicle ownership and use.
Role Description:
The Central Reservations Agent is a full-time, on-site role based in the Centre of Leeds. The agent will handle inbound reservation inquiries, provide accurate information on rental and subscription options, and process bookings efficiently using the company’s reservation systems. Daily responsibilities include responding to phone and email queries, updating rental records, confirming booking details, and coordinating with branches to confirm delivery slots for any incoming requests. The role also involves resolving customer issues, explaining terms and conditions, and promoting suitable services that meet customer needs while maintaining high standards of professionalism and service quality. The agent will contribute to a smooth reservations process and a positive customer experience from initial contact through to booking confirmation.
Main Duties:
- Professionally resolving in-bound enquiries from corporate clients within our dedicated central reservations department, Log track and prioritise all customer enquires working closely with the central reservations team to ensure all enquires are handled within a timely manner.
- Negotiating and arranging car rental bookings applicable to the client’s requirements. maximising every sales opportunity for the group.
- Maximise all rental enquires through identifying the client’s requirements to ensure the correct product is offered and where applicable an appropriate alternative is offered to the client.
- Provide an excellent customer experience focussed on quality, with an adaptable approach which is appropriate for the client/customer being dealt with at that time.
- Build strong working relationships with branches to ensure a ‘One Team’ approach to solving client problems and to retain/gain potential bookings. Build rapport with all new and existing customers to retain good relationships.
- Ensure all client booking opportunities is responded to and converted in a timely manner through responding to calls / emails, correctly allocating bookings via ‘Prohire’ and other fleet management platforms, communicating efficiently and accurately with the branch network.
- Adhere to departmental SLA’s and KPI’s targets whilst adhering to set operating procedures and processes.
- Professionally and proactively make out-bound calls to clients following-up booking/ lead enquiries.
- Ensure incoming calls are answered promptly in a polite efficient and professional manner
- Participate in projects / Absorb special offers through our Monthly long term specials tariff
- Any other duties as requested by the Central Reservations Team leader
Experience:
- Have proven experience of working in a fast-paced results driven environment. Rental/ Automotive experience desirable / Sales experience desirable
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