At a Glance
- Tasks: Conduct telephone interviews for official surveys, helping to inform government decisions.
- Company: Join the Office for National Statistics, a modern and inclusive team shaping the future.
- Benefits: Enjoy flexible hours, hybrid working options, and comprehensive training.
- Other info: Part-time role with a temporary contract; must have broadband internet at home.
- Why this job: Make a real impact on society while developing your communication skills in a supportive environment.
- Qualifications: Friendly, confident individuals with good communication skills; experience is a plus but not essential.
Telephone Operations Interviewer (ONS via AMS Skills Creation)
Join to apply for the Telephone Operations Interviewer (ONS via AMS Skills Creation) role at AMS
Telephone Operations Interviewer (ONS via AMS Skills Creation)
3 days ago Be among the first 25 applicants
Join to apply for the Telephone Operations Interviewer (ONS via AMS Skills Creation) role at AMS
HR Talent acquisition and Lead Sourcing Specialist
Job Title: Telephone Operations Interviewer
Organisation: Office for National Statistics (ONS) via AMS
Location: Titchfield/Hybrid
Hours: 24 – 28 hours per week.Operational Hours are between 8am – 9pm (Mon/Tuesday), 9am – 9pm (Weds/Thu), 9am – 8pm (Fri) and 9.30am – 1.30pm (Saturday)
Contract Type: temporary assignment for 6 months, with the possibility of extension via AMS Skills Creation / Part-Time
The Opportunity
We are the UK’s largest independent producer of official statistics and its recognised national statistical institute. We are responsible for collecting and publishing statistics related to the economy, population and society at national, regional and local levels. We also conduct the census in England and Wales every 10 years. This role is an entry position to a long-term career with ONS, with opportunity to progress into careers such as Data Analytics, Project Management and Digital.
About the job
This is a great opportunity to join our team as a Telephone Interviewer working for the Office for National Statistics. As a Telephone Interviewer carrying out official surveys you will be helping to inform both local and national Government.
The role will start with 4 weeks of Training to gain all the necessary skills needed to deliver the job.
Week 1: Training from 9 AM to 5 PM, Monday to Friday, in the office.
Weeks 2-4: Training in a shift pattern, also in the office.
Interviewers work a variety of shifts interviewing the public, who have been randomly selected and pre notified.A computer-based system is used to allocate interviewers work and interviews are conducted by following a pre-scripted questionnaire.
Interviewers are given full training in how to interview using the ONS Survey questionnaires, standard methods or interviewing and techniques on gaining cooperation from respondents.
This is an exciting opportunity to join a modern, innovative and inclusive team as a Telephone Interviewer working for the Office for National Statistics via AMS. As a Telephone Interviewer carrying out official surveys you will helping to inform Government about the state of the nation.
Interviewers will need to work across mornings, afternoons, and evenings and are contracted to work Monday to Saturday.
What we are we looking for?
We are looking for individuals who have a friendly, outgoing personality and the confidence to approach and converse with a wide selection of people over the telephone. You will possess excellent communication skills as you will represent ONS and, where needed, to have the confidence to persuade any reluctant members of the public to take part in our surveys and to be interviewed.
The role also requires a Telephone Interviewer to:
- Be proficient in the use of a laptop and capable of learning new software systems quickly
- Be able to follow a script and accurately record data
- To be self-disciplined, self-motivated and happy to work without constant supervision.
- Have excellent communications skills and enjoy talking to people
Requirements of the role include:
- Previous experience of interviewing of telephone working is desired but not essential
- With the current hybrid working, it is essential to have a broadband internet connection at your home address. If you do not have a broadband internet connection at your home address, you must be prepared to have one installed prior to taking up an offer of employment or work from the office full time.
- There is a requirement to be able to work up to 9pm from Monday to Thursday, 8pm on a Friday and 9.30am to 1.30pm on a Saturday.
- Candidates will be subject to UK immigration requirements as well as Civil Service eligibility rules
- Disclosure and Barring Service Checks. If you have resided outside of the UK for more than 6 months during the last 3 years you will also need to obtain security records check from the relevant countries.
- Proof of Identity
- Have a broadband internet connection at your home address prior to taking up an offer of employment
- Successful candidates must undergo Baseline Personnel Security Standard (BPSS) checks and a criminal record check.
We\'ll assess you against these competencies during the selection process: Communication and Influencing, Problem Solving and Prioritisation and Resilience.
There will be a question regarding your ability to use technology.
Things you need to know
Assessment at application stage will be based on your work history, skills and experience and personal statement. Your application should be tailored to demonstrate any skills, knowledge and experience that are relevant to the content of the role.
If your application is successful, you will be invited to attend a video interview lasting between 30 - 45 minutes.
At interview, you will be assessed on your suitability for the role by providing us with evidence in the interview to support what you have included in your application. You should make time to familiarise yourself with the required behaviours before interview and have any questions that you may wish to ask prepared.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Part-time
Job function
Job function
Consulting, Training, and Customer ServiceIndustries
Government Administration
Referrals increase your chances of interviewing at AMS by 2x
Get notified about new Operational Specialist jobs in Titchfield, England, United Kingdom.
Southampton, England, United Kingdom 1 day ago
VISAS Team Support – Right to Study Checks (2787-25)
Southampton, England, United Kingdom 3 days ago
Southampton, England, United Kingdom 2 weeks ago
Southampton, England, United Kingdom 21 hours ago
St Helens, England, United Kingdom 2 weeks ago
Southampton, England, United Kingdom 3 days ago
Southampton, England, United Kingdom 1 day ago
Case Administrator - Portsmouth (South Central). (Ref: 8531)
Portsmouth, England, United Kingdom 3 weeks ago
Winchester, England, United Kingdom 1 week ago
Hampshire, England, United Kingdom 4 days ago
East Cowes, England, United Kingdom 2 weeks ago
Portsmouth, England, United Kingdom 3 days ago
Southampton, England, United Kingdom 3 days ago
Southampton, England, United Kingdom 2 days ago
Titchfield, England, United Kingdom 3 days ago
Petersfield, England, United Kingdom 1 week ago
Operational Resilience & Business Continuity Specialist
Chandler\'s Ford, England, United Kingdom 1 week ago
Southampton, England, United Kingdom 3 days ago
Winchester, England, United Kingdom 3 weeks ago
Southampton, England, United Kingdom 3 months ago
Re-Opened: GBCC Part-time, Program Assistant (Nursing/Surg Tech)
Portsmouth, England, United Kingdom 4 months ago
Hampshire, England, United Kingdom 1 day ago
Havant, England, United Kingdom 1 month ago
Deputy Manager Home Care and Specialist Care
Southampton, England, United Kingdom 1 week ago
Southampton, England, United Kingdom 1 day ago
Eastleigh, England, United Kingdom 2 days ago
Portsmouth, England, United Kingdom 1 week ago
Winchester, England, United Kingdom 1 week ago
Fareham, England, United Kingdom 2 weeks ago
Fareham, England, United Kingdom 2 weeks ago
Sandown, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTelephone Operations Interviewer (ONS via AMS Skills Creation) in Hucknall employer: AMS
Joining the Office for National Statistics as a Telephone Operations Interviewer offers a unique opportunity to contribute to vital government research while enjoying a supportive and inclusive work culture. With comprehensive training provided, flexible part-time hours, and the chance to work in a hybrid environment from Titchfield, employees can develop their skills and grow within a respected organisation dedicated to informing national policy.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Operations Interviewer (ONS via AMS Skills Creation) in Hucknall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AMS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AMS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telephone Operations Interviewer (ONS via AMS Skills Creation) in Hucknall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AMS:Your cover letter is your chance to shine! Tell us why you want to work at AMS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AMS!
How to prepare for a job interview at AMS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
