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- Tasks: Conduct telephone interviews for official surveys, helping to inform government decisions.
- Company: Join the Office for National Statistics, a modern and inclusive team shaping the future.
- Benefits: Enjoy flexible hours, hybrid working options, and comprehensive training.
- Why this job: Make a real impact on society while developing your communication skills in a supportive environment.
- Qualifications: Friendly, confident individuals with good communication skills; experience is a plus but not essential.
- Other info: Part-time role with a temporary contract; must have broadband internet at home.
Telephone Operations Interviewer (ONS via AMS Skills Creation)
Join to apply for the Telephone Operations Interviewer (ONS via AMS Skills Creation) role at AMS
Telephone Operations Interviewer (ONS via AMS Skills Creation)
2 weeks ago Be among the first 25 applicants
Join to apply for the Telephone Operations Interviewer (ONS via AMS Skills Creation) role at AMS
Job Title: Telephone Operations Interviewer
Organisation: Office for National Statistics (ONS) via AMS
Location: Titchfield/Hybrid
Hours: 24 – 28 hours per week. Operational Hours are between 8am – 9pm (Mon/Tuesday), 9am – 9pm (Weds/Thu), 9am – 8pm (Fri) and 9.30am – 1.30pm (Saturday)
Contract Type: temporary assignment for 6 months, with the possibility of extension via AMS Skills Creation / Part-Time
About the job
This is a great opportunity to join our team as a Telephone Interviewer working for the Office for National Statistics. As a Telephone Interviewer carrying out official surveys you will be helping to inform both local and national Government.
The role will start with 4 weeks of Training to gain all the necessary skills needed to deliver the job. Interviewers are given full training in how to interview using the ONS Survey questionnaires, standard methods or interviewing and techniques on gaining cooperation from respondents.
Week 1: Training from 9 AM to 5 PM, Monday to Friday, in the office.
Weeks 2-4: Training in a shift pattern, also in the office.
Interviewers work a variety of shifts interviewing the general public, who have been randomly selected and pre notified. A computer-based system is used to allocate interviewers work and interviews are conducted by following a pre-scripted questionnaire.
This is an exciting opportunity to join a modern, innovative and inclusive team as a Telephone Interviewer working for the Office for National Statistics via AMS. As a Telephone Interviewer carrying out official surveys you will helping to inform Government about the state of the nation.
Interviewers will need to work across mornings, afternoons, and evenings and are contracted to work Monday to Saturday.
What we are we looking for?
We are looking for individuals who have a friendly, outgoing personality and the confidence to approach and converse with a wide selection of people over the telephone. You will possess excellent communication skills as you will represent ONS and, where needed, to have the confidence to persuade any reluctant members of the public to take part in our surveys and to be interviewed.
The role also requires a Telephone Interviewer to:
- Be proficient in the use of a laptop and capable of learning new software systems quickly
- Be able to follow a script and accurately record data
- To be self-disciplined, self-motivated and happy to work without constant supervision.
- Have excellent communications skills and enjoy talking to people
Requirements of the role include:
- Previous experience of interviewing of telephone working is desired but not essential
- With the current hybrid working, it is essential to have a broadband internet connection at your home address. If you do not have a broadband internet connection at your home address, you must be prepared to have one installed prior to taking up an offer of employment or work from the office full time.
- There is a requirement to be able to work up to 9pm from Monday to Thursday, 8pm on a Friday and 9.30am to 1.30pm on a Saturday.
- Candidates will be subject to UK immigration requirements as well as Civil Service eligibility rules.
- Disclosure and Barring Service Checks. If you have resided outside of the UK for more than 6 months during the last 3 years you will also need to obtain security records check from the relevant countries.
- Proof of Identity.
- Have a broadband internet connection at your home address prior to taking up an offer of employment.
- Successful candidates must undergo Baseline Personnel Security Standard (BPSS) checks and a criminal record check.
We\’ll assess you against these competencies during the selection process: Communication and Influencing, Problem Solving and Prioritisation and Resilience.
There will be a question regarding your ability to use technology.
Things you need to know
Assessment at application stage will be based on your work history, skills and experience and personal statement. Your application should be tailored to demonstrate any skills, knowledge and experience that are relevant to the content of the role.
If your application is successful, you will be invited to attend a video interview lasting between 30 – 45 minutes.
At interview, you will be assessed on your suitability for the role by providing us with evidence in the interview to support what you have included in your application. You should make time to familiarise yourself with the required behaviours before interview and have any questions that you may wish to ask prepared.
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Telephone Operations Interviewer (ONS via AMS Skills Creation) employer: AMS
Contact Detail:
AMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Operations Interviewer (ONS via AMS Skills Creation)
✨Tip Number 1
Familiarise yourself with the Office for National Statistics and their mission. Understanding their role in informing government decisions will help you convey your enthusiasm for the position during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since you'll be engaging with a variety of people, try role-playing interviews with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Be prepared to discuss your experience with technology. Since the role requires proficiency in using a laptop and software systems, think of examples where you've successfully learned new tech or software quickly.
✨Tip Number 4
Showcase your resilience and problem-solving skills. Think of scenarios where you've had to overcome challenges, especially in communication or teamwork, as these qualities are essential for the Telephone Operations Interviewer role.
We think you need these skills to ace Telephone Operations Interviewer (ONS via AMS Skills Creation)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your communication skills and any relevant experience. Mention how your personality aligns with the friendly and outgoing nature required for the role.
Highlight Relevant Skills: Emphasise your proficiency with technology, especially if you have experience using laptops or software systems. Include examples of how you've successfully followed scripts or recorded data accurately in previous roles.
Prepare for the Interview: Familiarise yourself with the competencies that will be assessed during the interview, such as Communication and Influencing, Problem Solving, and Resilience. Prepare specific examples from your past experiences that demonstrate these skills.
Check Your Internet Connection: Since the role may involve hybrid working, ensure you have a reliable broadband internet connection at home. Mention this in your application to show you're prepared for the requirements of the job.
How to prepare for a job interview at AMS
✨Show Your Communication Skills
As a Telephone Operations Interviewer, excellent communication is key. Practice speaking clearly and confidently, and be prepared to demonstrate your ability to engage with different types of people over the phone.
✨Familiarise Yourself with Technology
Since the role involves using a computer-based system, ensure you are comfortable with basic software and can quickly learn new systems. You might want to brush up on your tech skills before the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and resilience. Think of examples from your past experiences where you successfully handled difficult situations or persuaded someone to participate in a survey.
✨Understand the Role and Its Requirements
Read up on the responsibilities of a Telephone Operations Interviewer and the training process. Being knowledgeable about the job will help you answer questions more effectively and show your genuine interest in the position.
