At a Glance
- Tasks: Lead recruitment services and develop high-performing teams in a dynamic environment.
- Company: Join AMS, a global leader in talent solutions with an inclusive culture.
- Benefits: Enjoy flexible working, competitive rewards, and a supportive community.
- Other info: Embrace growth opportunities and contribute to meaningful change.
- Why this job: Make a real impact by shaping the future of work for diverse talent.
- Qualifications: Proven leadership skills and experience in recruitment operations.
The predicted salary is between 56700 - 69300 £ per year.
About Us
Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work. We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact. At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
The Role
- Location: Hybrid, London - client site 2 days per week
- Working Hours/Shifts: Full Time, 37.5 hours/week
- Employment Type: Permanent
We are looking for an experienced Talent Acquisition Manager (Client Services Manager) to lead the delivery of recruitment services for our client. This role combines people leadership, operational excellence, and stakeholder management, ensuring the successful delivery of recruitment outcomes while creating an exceptional experience for hiring managers, candidates, and internal teams. As a trusted partner to both the client and AMS leadership, you will provide operational oversight across the account, lead and develop a team of recruiters and sourcing professionals, and ensure delivery against agreed service levels, quality standards, and commercial objectives. You will play a key role in driving performance, embedding best practice, and supporting the continued growth and success of the partnership.
Key Accountabilities
What you will do:
- Execute people strategy across team span focussing on hiring, development, wellbeing, engagement, and retention
- Leading, coaching, and developing direct reports (Team Leaders) with a clear focus on tangible outcomes, talent development and provision of destination career pathways
- Support and where appropriate lead team meetings & engagement activity
- Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader teams & COE
- Team 121's, coaching and development sessions and quarterly performance appraisals, mid-year and end of year reviews, including PDPs
- Delivery Management/Performance, Compliance and Finance and responsible for scaling up/down the teams to ensure delivery against target and budget
- Input in to, and action, account budget and reforecast processes to align team structures and performance outcomes with demand plans and client account strategy
- Accountable for accurate and timely reporting of operational performance from both an AMS and client perspective.
- Adopt all new reporting toolkits to accurately manage team capacity, workload allocation, funnel metrics and outputs.
- Weekly review of performance trends including follow up conversations with DR's and key internal stakeholders
- Work with Team Leaders to ensure that tools and channel strategy supports achievement of key metrics such as source mix, time to short list etc. and ensure that all Sourcers are utilising all tools effectively.
- Review of tool utilisation / channel utilisation
- Drive down non-compliance for client accounts, increasing account revenue and profitability.
- Review data integrity across ATS & CRM and ensure that TLs are conducting QA activity across their teams e.g., Advert management, Screening & Briefing QA, Mandatory Process / Training
- Execute & embed Projects / CI / Transformation / Stabilisation as required
Skills & Requirements
Must have skills
- Leadership & People Management - Proven ability to lead, coach and develop high-performing recruitment teams
- Stakeholder Management - Ability to build trusted relationships with senior client and internal stakeholders
- Recruitment Operations & Delivery Management - Experience managing recruitment delivery, performance metrics, SLAs and workforce planning
- Experience within professional services
- Commercial & Financial Acumen - Understanding of account profitability, budgeting, forecasting and resource management
Nice-to-Have Skills
- Continuous Improvement & Transformation - Experience leading process improvements, change initiatives or transformation projects
- Data & Performance Analytics - Ability to interpret recruitment data, identify trends and drive performance improvements through insights
- Sourcing Strategy Expertise - Knowledge of sourcing channels, talent attraction strategies and recruitment technologies (ATS/CRM)
- Talent Development & Succession Planning - Experience developing future leaders and supporting internal mobility programmes
- Understanding of employer branding and talent attraction strategies
Why AMS?
At AMS, we come from every walk of life - and that's what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.
- Growth and development focused on your strengths
- The opportunity to develop a career within one of the world's leading organisations specialising in talent and workforce solutions.
- A team that values being Passionate, Bold, and Authentic
- Supportive communities such as our Employee Resource Groups (ERGs)
- Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
- A competitive reward and benefits package*
- Flexibility in how and where you work*
*Details may vary slightly depending on your location, local labour law, etc.
Our statement
We're committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.
Talent Acquisition Manager employer: AMS
At AMS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development opportunities and supportive communities, ensuring that every team member can thrive in their career. With a focus on flexibility and a competitive benefits package, we empower our employees to work in a way that suits them best, making AMS a truly rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Talent Acquisition Manager
✨Dive into the Talent Acquisition Community
Get involved with communities specifically aimed at talent acquisition and recruitment. Follow popular forums, like the HR and recruitment threads on LinkedIn Groups or join Talent Acquisition Meetups in your area. Networking with fellow recruiters and industry experts can lead to hidden job opportunities and insider tips!
✨Show Off Your Expertise at Recruitment Events
Attend recruitment fairs and industry conferences where companies, including AMS, often showcase their hiring needs. Not only can you meet potential employers face-to-face, but you can also demonstrate your passion and knowledge about the field. Make sure you've got some thoughtful questions ready to impress!
✨Leverage Your University Connections
If you’re a recent grad or still connected to your university, tap into their career services. Many universities have exclusive job boards and connections with companies eager to hire fresh talent in recruitment roles. Plus, you never know who might be able to put in a good word for you at places like AMS!
✨Tailor Your Digital Footprint
Make sure your online presence reflects your passion for talent acquisition. Share articles, join discussions, and post about trends in recruiting to establish yourself as a knowledgeable candidate. Recruiters often check candidates out online, so use platforms like LinkedIn to showcase your insights and enthusiasm for discovering the right talent!
We think you need these skills to ace Talent Acquisition Manager
Some tips for your application 🫡
Showcase Your Passion for Talent Acquisition:In your cover letter, let your passion for recruiting shine through! Talk about what drew you to talent acquisition. Share experiences where you helped others find their dream jobs or any times you've been involved in hiring processes – it’ll show us at AMS that you're genuinely invested in the field.
Highlight Relevant Skills and Certifications:Make sure your CV includes any relevant skills or certifications related to recruiting. Mentioning your knowledge of applicant tracking systems, personality assessments, or even any HR-related qualifications can set you apart. This way, we can see straight away that you're not just any candidate but one with the necessary tools for talent acquisition.
Tailor Your CV for the Job:When applying for Talent Acquisition Manager at AMS, tailor your CV to reflect the job description. Highlight previous experiences in recruitment, candidate sourcing, or employee engagement that align with what we’re after. Personalisation shows we’re not just another checkbox on your job applications!
Bring Your Unique Perspective:In your cover letter, don't hesitate to share your unique perspective on what makes a good recruiter. Whether it's building strong candidate relationships or your approach to diversity in hiring, your insights can resonate well with our team. We love a fresh take, so let it shine!
How to prepare for a job interview at AMS
✨Know Your Sourcing Strategies
In the talent acquisition world, it’s all about knowing the best sourcing strategies. Be prepared to discuss specific techniques you’ve used to find and attract top talent, whether that’s through social media, networking events, or innovative outreach methods. Bring examples that showcase your capability!
✨Value of Employer Branding
Employer branding is a huge part of recruitment, so be ready to chat about how you’ve contributed to building an attractive company image. Think about how you’d pitch AMS to potential candidates and maintain a consistent brand image across platforms.
✨Demonstrate Your Interviewing Skills
Since this is a full-time gig, hiring managers will want to see your interviewing prowess. Prepare for mock interview scenarios where you might need to assess candidates' cultural fit and skill set. Practise asking competency-based questions to demonstrate your systematic approach.
✨Engage with Data and Metrics
Being data-driven is key in talent acquisition! Expect to discuss how you’ve used recruiting metrics to refine your strategies. Familiarise yourself with common KPIs, like time-to-fill and candidate satisfaction scores, and be ready to back up your insights with data!
