Enjoy helping customers and building new skills?
If you're looking to gain valuable customer service and administration experience with the UK's best bank, as ranked by Forbes in 2026, this could be a great opportunity for you
On behalf of Nationwide Building Society, AMS are seeking a Payments Processing Administrator for a 3-month contract, with potential for further opportunities, working within the Quality Control team based in Swindon.
The Quality Control team plays a critical role in driving the accuracy, consistency, and compliance of our operational processes. You’ll review customer interactions, assess adherence to regulatory and internal standards, and provide constructive feedback to improve service quality and mitigate risk.
You’ll gain a deep understanding of the roles and responsibilities across our operational teams, enabling you to provide insightful analysis and support continuous improvement initiatives.
We're offering a £14.56 hourly rate, working a total of 35 hours per week, Monday to Friday, 9am to 5pm.
Remote Working
The role is Hybrid working, Monday to Friday, 9am to 5pm.
Job description - the role
What you’ll be doing
You’ll undertake a vital role in maintaining accuracy, efficiency, and compliance while cultivating a culture of continuous improvement. Key responsibilities include:
- Reviewing business and customer interactions and communications to assess quality, accuracy and compliance.
- Identifying trends, risks, and areas for improvement across operational processes.
- Providing clear, constructive feedback to team members and managers.
- Collaborating with other business areas to drive consistent standards and share best practice.
- Supporting training and coaching initiatives based on quality insights.
- Maintaining detailed records and reporting on quality metrics and outcomes.
Candidate Profile: Key accountabilities, skills & experience
About you
Resilience and confidence are essential qualities for this role. You’ll be expected to present effectively to audiences at all levels, ensuring your voice is heard in any meeting. At the same time, you’ll recognise that your stakeholders are subject matter experts and value their insights. By respecting their perspectives, you’ll foster trust and build strong, lasting relationships that drive success over the long term.
- Strong verbal and written communication skills, with experience in customer service or operational processing environments.
- Proven ability to deliver constructive feedback and support performance improvement.
- Experience handling sensitive or challenging conversations with professionalism.
- A collaborative mindset, able to work across teams and departments.
- Excellent attention to detail and the ability to work independently.
- Confidence in making decisions and applying judgment within defined frameworks.
If you’re a keen problem-solver and have excellent attention to detail, we would love to hear from you!
About the client
Why work at Nationwide?
We're different from other financial service providers. We're a bank, owned by our customers. And for over 130 years, we've supported those customers to make the most of their money and achieve what they want from life.
That's reflected in the way we work here at Nationwide. We come together to make sure we're doing things in the best way possible, both for each other and for our customers. If you join us, you'll be part of that. You'll be able to help us build something really quite special. And you'll have the opportunity to make a real difference.
As a mutual organisation, we are guided by a social purpose which we interpret as 'Building Society, Nationwide'. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve.
On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.
Next steps
What's on offer?
- £14.56 per hour
- 35 hours per week
- Hybrid working – minimum of two days per week in the Swindon Office
- Working Monday to Friday, 9am to 5pm
- Start date: ASAP (Aiming for the 14 th of December 2026)
- Location: Nationwide House, Pipers Way, Swindon, SN3 1TX
Payments Processing Administrator in Swindon employer: AMS
At AMS, we pride ourselves on being a global leader in talent solutions, fostering an inclusive and innovative work culture that empowers our employees to thrive. Located in Belfast, our team enjoys a flexible hybrid working model, competitive benefits, and ample opportunities for professional growth within a supportive community. Join us to make a meaningful impact while collaborating with diverse stakeholders in a dynamic environment.
