At a Glance
- Tasks: Lead client services and drive operational excellence in a dynamic environment.
- Company: Join AMS, a global leader in talent solutions with an inclusive culture.
- Benefits: Enjoy flexible working, competitive rewards, and opportunities for personal growth.
- Other info: Be part of a diverse community that values innovation and collaboration.
- Why this job: Make a real impact by shaping talent strategies for prestigious clients.
- Qualifications: Experience in contingent recruitment and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work. We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact. At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
The Role
Location: London, 1-2 days in the office
Hours: Full time
Job Type: Permanent
Reporting to the Client Director, you will be accountable for overall operational delivery, budget management, relationship management and leadership of the Contingent workforce solution. Supporting the Client Director, you will be a champion of change and transformation with the objective of expanding our footprint and service scope with a prestigious client. You will also support the Client Director in creating the partnership strategy for the client and driving the achievement of all contractually agreed quality thresholds, KPIs and client satisfaction targets, continuous improvement outcomes as defined within the account plan.
Key Accountabilities
- Leadership
- Effective communication of the commercial and talent strategy to the team and how this supports the wider account strategy
- Lead on-site and virtual teams, including regular/ongoing performance, development, engagement and well-being conversations
- Unify matrix resources behind shared priorities of productivity, account profitability and customer satisfaction
- Accountability for issue resolution, supporting Managers and Recruiters to resolve at the appropriate levels
- Client
- Build strong and influential trusted partner relationships with identified senior client stakeholders to develop and maintain business plans, recruitment plans and client organisational structures
- Innovation and Business Development
- Create and implement Continuous Improvement plan with clear, measurable and reportable targets in collaboration with Performance Management
- Identify and pursue opportunities for process improvement, service enhancement, related strategic projects and increasing the scope of the service within account
- Support the creation of bids, proposals and pricing for any opportunity that falls within the thresholds of the account
- Operations, Compliance and Finance
- Lead team in the delivery against targets, budget, SLAs and contractually agreed service standards
- Manage utilisation and capacity effectively
- Work closely with the Performance Manager, CoE to monitor the account's Key Performance Indicators and forecasts; identify trends and issues, and use data-led insights to influence account strategy and drive customer engagement
- Maintain oversight of financial forecast and associated monthly and quarterly business review materials created by Performance Manager
- Manage the scope, governance and compliance of the contract through team activity; identify and tackle scope creep
- Ensure compliance to AMS Risk Management Framework, including the identification and management of risk and legislation affecting area of work
Skills & Requirements
- Current contingent recruitment labour experience in investment banking and/or financial services and a good understanding of the challenges associated with Statement of Work Service Procurement
- Solid understanding of the contract and managing the scope, governance and compliance of the contract through team activity
- Demonstrated understanding of Talent/Recruitment Solutions and the range of services that AMS deliver outside of contingent workforce services
- Demonstrated capability to manage a P&L; working knowledge of contracts, financial levers, governance frameworks, business assurance and controls
- Experience of using subject matter experts as appropriate to deliver projects
- Subject matter expertise in local recruitment practices such as sourcing strategies, recruitment models or best practice recruitment
- Knowledge of recruitment technology and recruitment databases
- Thorough understanding of legislation affecting area of work (e.g. IR35, age discrimination, compliance elements for contractors) and ability to guide and advise clients on legislation
- Proven ability to work in a highly complex matrix organization, managing large global teams with a mix of direct/indirect/matrixed reports
- Proficient Excel skills
- PPT skills- MS Office products
- Demonstrable evidence of leading on a significant Contingent solution and leading on initiatives that have delivered a material value to the Client
Why AMS?
At AMS, we come from every walk of life - and that's what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.
- Growth and development focused on your strengths
- The opportunity to develop a career within one of the world's leading organisations specialising in talent and workforce solutions.
- A team that values being Passionate, Bold, and Authentic
- Supportive communities such as our Employee Resource Groups (ERGs)
- Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
- A competitive reward and benefits package (private medical care, life insurance, etc.)
- Flexibility in how and where you work
- Hybrid model
*Details may vary slightly depending on your location, local labour law, etc.
Our statement
We're committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time. If you're ready to bring your skills, curiosity, and passion, click Apply and let's explore what we can achieve together!
Strategic Client Services Leader | Global Accounts employer: AMS
At AMS, we pride ourselves on being a global leader in talent and workforce solutions, fostering an inclusive and innovative work culture that empowers our employees to thrive. Located in the vibrant city of London, we offer flexible working arrangements, a strong focus on personal and professional growth, and a supportive community that values diverse perspectives. With competitive benefits and opportunities for meaningful impact, AMS is an excellent employer for those looking to shape the future of work.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Client Services Leader | Global Accounts
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities at AMS or similar companies.
✨Tip Number 2
Prepare for those interviews by researching AMS and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in contingent recruitment can add value to AMS. Tailor your examples to show how you can drive client satisfaction and operational excellence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the AMS team.
We think you need these skills to ace Strategic Client Services Leader | Global Accounts
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through! We want to see your personality and how you can bring a unique perspective to our team. Don't be afraid to share your experiences and what makes you passionate about this role.
Tailor Your Application:Make sure to customise your application for the Strategic Client Services Leader position. Highlight your relevant experience in contingent recruitment and how it aligns with our goals at AMS. This shows us that you've done your homework and are genuinely interested in the role.
Showcase Your Achievements:We love to see results! Include specific examples of how you've led teams, managed budgets, or improved processes in your previous roles. Quantifying your achievements can really make your application stand out and demonstrate your impact.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people and helps us keep track of all applicants. Plus, it’s super easy and straightforward!
How to prepare for a job interview at AMS
✨Know Your Stuff
Before the interview, dive deep into AMS's values and mission. Understand how they connect talent with opportunities and be ready to discuss how your experience aligns with their goals, especially in contingent workforce solutions.
✨Showcase Your Leadership Skills
As a Strategic Client Services Leader, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've led teams, resolved conflicts, and driven performance improvements in previous roles. Be specific about the outcomes!
✨Build Rapport with the Interviewers
Establishing a connection with your interviewers is key. Be personable and engage them in conversation. Ask insightful questions about their experiences at AMS and how they see the role evolving. This shows you're genuinely interested in the company culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think of scenarios where you've successfully managed client relationships or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
