At a Glance
- Tasks: Lead client services and drive operational excellence in a dynamic environment.
- Company: Join AMS, a global leader in talent solutions with an inclusive culture.
- Benefits: Enjoy competitive pay, flexible work options, and a supportive community.
- Other info: Opportunities for growth and development in a diverse team.
- Why this job: Make a real impact by shaping talent strategies for prestigious clients.
- Qualifications: Experience in contingent recruitment and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work. We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact. At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
The Role
Location: London, 1-2 days in the office
Hours: Full time
Job Type: Permanent
Reporting to the Client Director, you will be accountable for overall operational delivery, budget management, relationship management and leadership of the Contingent workforce solution. Supporting the Client Director, you will be a champion of change and transformation with the objective of expanding our footprint and service scope with a prestigious client. You will also support the Client Director in creating the partnership strategy for the client and driving the achievement of all contractually agreed quality thresholds, KPIs and client satisfaction targets, continuous improvement outcomes as defined within the account plan.
Key Accountabilities
- Leadership
- Effective communication of the commercial and talent strategy to the team and how this supports the wider account strategy
- Lead on-site and virtual teams, including regular/ongoing performance, development, engagement and well-being conversations
- Unify matrix resources behind shared priorities of productivity, account profitability and customer satisfaction
- Accountability for issue resolution, supporting Managers and Recruiters to resolve at the appropriate levels
- Client
- Build strong and influential trusted partner relationships with identified senior client stakeholders to develop and maintain business plans, recruitment plans and client organisational structures
- Innovation and Business Development
- Create and implement Continuous Improvement plan with clear, measurable and reportable targets in collaboration with Performance Management
- Identify and pursue opportunities for process improvement, service enhancement, related strategic projects and increasing the scope of the service within account
- Support the creation of bids, proposals and pricing for any opportunity that falls within the thresholds of the account
- Operations, Compliance and Finance
- Lead team in the delivery against targets, budget, SLAs and contractually agreed service standards
- Manage utilisation and capacity effectively
- Work closely with the Performance Manager, CoE to monitor the account's Key Performance Indicators and forecasts; identify trends and issues, and use data-led insights to influence account strategy and drive customer engagement
- Maintain oversight of financial forecast and associated monthly and quarterly business review materials created by Performance Manager
- Manage the scope, governance and compliance of the contract through team activity; identify and tackle scope creep
- Ensure compliance to AMS Risk Management Framework, including the identification and management of risk and legislation affecting area of work
Skills & Requirements
- Current contingent recruitment labour experience in investment banking and/or financial services and a good understanding of the challenges associated with Statement of Work Service Procurement
- Solid understanding of the contract and managing the scope, governance and compliance of the contract through team activity
- Demonstrated understanding of Talent/Recruitment Solutions and the range of services that AMS deliver outside of contingent workforce services
- Demonstrated capability to manage a P&L; working knowledge of contracts, financial levers, governance frameworks, business assurance and controls
- Experience of using subject matter experts as appropriate to deliver projects
- Subject matter expertise in local recruitment practices such as sourcing strategies, recruitment models or best practice recruitment
- Knowledge of recruitment technology and recruitment databases
- Thorough understanding of legislation affecting area of work (e.g. IR35, age discrimination, compliance elements for contractors) and ability to guide and advise clients on legislation
- Proven ability to work in a highly complex matrix organization, managing large global teams with a mix of direct/indirect/matrixed reports
- Proficient Excel skills
- PPT skills- MS Office products
- Demonstrable evidence of leading on a significant Contingent solution and leading on initiatives that have delivered a material value to the Client
Why AMS?
At AMS, we come from every walk of life - and that's what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.
- Growth and development focused on your strengths
- The opportunity to develop a career within one of the world's leading organisations specialising in talent and workforce solutions
- A team that values being Passionate, Bold, and Authentic
- Supportive communities such as our Employee Resource Groups (ERGs)
- Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
- A competitive reward and benefits package (private medical care, life insurance, etc.)
- Flexibility in how and where you work
*Details may vary slightly depending on your location, local labour law, etc.
Our statement
We're committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time. If you're ready to bring your skills, curiosity, and passion, click Apply and let's explore what we can achieve together!
Senior Manager Client Services employer: AMS
At AMS, we pride ourselves on being a global leader in talent and workforce solutions, fostering an inclusive and innovative work culture that empowers our employees to thrive. Located in the vibrant city of London, we offer flexible working arrangements, a strong focus on personal and professional growth, and a supportive community that values diverse perspectives. With competitive benefits and opportunities for meaningful impact, AMS is an excellent employer for those looking to shape the future of work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager Client Services
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in client services. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching AMS and its culture. Understand their values and how they align with your own. This will help you articulate why you're a great fit for the Senior Manager Client Services role and show that you’re genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in contingent recruitment and how it relates to the financial services sector. Highlight your achievements and how you've driven results in previous roles to impress the interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your interest in joining the AMS team.
We think you need these skills to ace Senior Manager Client Services
Some tips for your application 🫡
Show Your Unique Perspective:At AMS, we love different perspectives! When you're writing your application, don't be afraid to showcase what makes you unique. Share your experiences and how they align with our values of being passionate, bold, and authentic.
Tailor Your Application:Make sure to tailor your application to the Senior Manager Client Services role. Highlight your relevant experience in contingent recruitment and how you've successfully managed client relationships in the past. We want to see how you can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. This will help us understand your qualifications and fit for the role without getting lost in the details.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at AMS!
How to prepare for a job interview at AMS
✨Know Your Stuff
Before the interview, dive deep into AMS's values and mission. Understand how they connect talent with opportunities and be ready to discuss how your experience aligns with their goals, especially in client services and operational delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities, particularly in managing teams and driving performance. Be ready to discuss how you've successfully led teams in complex environments and resolved issues effectively.
✨Be Data-Driven
Since the role involves monitoring KPIs and using data to influence strategy, come prepared with examples of how you've used data insights in past roles. This will demonstrate your analytical skills and ability to drive customer engagement.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in continuous improvement and innovation within the company. Inquire about their current challenges in client services and how you can contribute to overcoming them.
