At a Glance
- Tasks: Lead and develop a dynamic team in delivering top-notch client services.
- Company: Join AMS, a global leader in talent solutions with an inclusive culture.
- Benefits: Enjoy flexible working, competitive rewards, and a supportive community.
- Other info: Embrace a culture of trust and continuous improvement with diverse opportunities.
- Why this job: Make a real impact in a Tier 1 Global Bank while growing your career.
- Qualifications: Proven experience in client services and talent acquisition leadership.
The predicted salary is between 63000 - 77000 £ per year.
Job Type & Duration: Permanent – Full Time
About us: Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work. We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact. At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
The Role: Are you passionate about joining a Tier 1 Global Bank as a Senior Client Services Manager? The role is accountable for operational delivery, budget management, internal relationship management and leadership of a large team that would typically be comprised of multiple operational Delivery (recruitment / sourcing) teams. You will drive the achievement of all contractually agreed quality thresholds, KPIs and client satisfaction targets, and create the people strategy for their portfolio and drive the achievement of client fulfilment strategy and all contractually agreed sourcing-led performance measures. The Senior Manager works as a trusted partner with Client Partnering leadership team, they will act as a point of contact and escalation point for senior internal/external stakeholders, where required.
Key Accountabilities:
- People
- Lead, coach, and develop a combined recruiting and sourcing team with a clear focus on tangible outcomes, talent development, and creation of destination career pathways.
- Ensure cascading of functional objectives, goals, and strategic/commercial updates to the team.
- Conduct 1:1s, coaching and development sessions, and skip-level meetings as required.
- Lead account team meetings and engagement activities as appropriate.
- Input into and conduct quarterly Talent Review Meetings, focusing on talent development and mobility across the broader portfolio and function.
- Lead the performance management process, including objective setting, mid-year and end-of-year reviews across the team/account, ensuring delivery against agreed outputs and development plans.
- Delivery, Performance, Commercial & Finance
- Deliver fulfilment plans by understanding business demand and outlook, and managing resources and team structure in line with approved service delivery locations and broader AMS location strategy.
- Review account structures to ensure alignment with budget and execute location strategy changes as required.
- Execute and embed strategic changes driven by innovation, continuous improvement, transformation, or changes to ways of working across client accounts or portfolios.
- Review account health, including people capability, KPIs, SLAs, holiday and sickness levels, stakeholder analysis, location strategy, customer experience, and employee engagement; develop continuous improvement roadmaps in collaboration with strategy colleagues.
- Drive team performance to ensure productivity, account profitability, and customer satisfaction are achieved in line with agreed commercials.
- Develop and manage targets, budgets, and SLAs (e.g., effectiveness, timeliness, candidate quality, recruitment delivery, customer satisfaction) with support from COD/functional management, and lead the team to deliver against them.
- Validate management reporting, monitor KPI performance (quantitative and qualitative), and review forecasts to identify trends and issues, using data-led insights to influence account strategy.
- Maintain a solutions-focused approach to issue resolution, supporting managers and team leaders to take accountability and resolve business challenges.
- In partnership with Client Partnering and Business Operations, own governance and ensure adherence to agreed operating principles (including RAID logs and related controls).
- Alongside the client partnering team, manage scope, governance, and compliance of the contract through team activity, proactively identifying and addressing scope creep.
- Partner with the Sourcing COE to review and optimise sourcing tools and utilisation (e.g., LinkedIn, extensions, STK/AMS One adoption), ensuring effective use of the technology stack.
Skills & Requirements:
- Extensive experience as a Senior Client Services Manager in Talent Acquisition, RPO, or large-scale recruitment/account leadership within financial services, retail/ investment banking or professional services.
- Strong expertise in leading large-scale strategies and teams effectively across multiple regions and geographies.
- Demonstrated success in leading service transitions, transformation programmes, or operating model changes.
- Exceptional senior stakeholder management skills, particularly in politically sensitive and high-pressure environments.
- High-level commercial awareness with strategic thinking to drive business-critical decisions and results.
- Experience in driving operational excellence through advanced risk mitigation, proactive issue resolution, and strict adherence to process guidelines.
- Leadership with a focus on people performance management and a commitment to driving continuous improvement across the board.
Nice to Have:
- Global account exposure across UK, US, and APAC regions.
- Experience supporting or leading RFP processes, contract extensions, or account renewals.
Why AMS? At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.
We offer:
- Growth and development focused on your strengths.
- The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
- A team that values being Passionate, Bold, and Authentic.
- Supportive communities such as our Employee Resource Groups (ERGs).
- Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you.
- A competitive reward and benefits package.
- Flexibility in how and where you work.
Our statement: We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time. We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long-term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.
Senior Client Services Manager employer: AMS
At AMS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development opportunities and supportive communities, ensuring that every team member can thrive in their career. With a focus on flexibility and a competitive benefits package, we empower our employees to work in a way that suits them best, making AMS a truly rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Services Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at AMS!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at AMS.
We think you need these skills to ace Senior Client Services Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at AMS. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to AMS and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at AMS. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to AMS's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at AMS
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with AMS.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at AMS will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact AMS and how you would contribute to adapting HR strategies.
